PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Dec 24, 2019

Hello Adolfo, Thank you for taking the time to leaves us your comments. We appreciate your ability to look past the situation, and speak to how great our products are working for your pet. We are truly sorry to hear of the difficulties you had during the shipping process. We do our utmost to ensure that your orders arrive in timely manner. However, there are instances when items get lost in transit to you. We have reviewed your recent orders, and rest assured that we are working alongside our couriers on improving our processes and services to better serve you in the future. From the tracking information we have available to us, the replacement package as you mentioned was delayed. However, there is an update from 12/23/19 at 10:34 by the Phoenix post office that it's being processed and still moving. If the package has not been delivered by 12/26/19, we will send a second replacement order to you expedited so you will have it before the week is over. Your frustration with the disruption of the treatment schedule for your beloved pet is completely understandable. We sincerely apologize for the delay, but will always go above and beyond to guide you to a resolution. Your patience is truly appreciated as we have an opportunity to sort this out. Many Thanks, -Petlab Co.

Response from PetLabCo.Dec 23, 2019

Hello Victoria, Thank you for taking the time to leave us your comments. We see you just recently submitted a ticket to us directly as well. We are responding directly as we speak to get you a E-return label started and can process the refund from there. We apologies for any delays in getting back to you. In regards to the product's effectiveness, we suggest giving it a full month to see any type of improvements. Not all dogs are the same, nor do they all see the same results. That is why as you know, we offer a 90- day Money Back Guarantee for all order if you are unsatisfied with the product in anyway. Please contact us if you still don't receive your return label via email today. Thank you for your loyalty as a valued customer. We truly appreciate your business. Many Thanks, -Petlab Co.

Response from PetLabCo.Dec 21, 2019

Hello Susan, Our deepest sympathies that your pet is not feeling well. We hope that he gets better very soon. Thank you for taking the time to leave us this review in the meantime. We always advise you to seek veterinarian assistance if you notice any adverse effects to your pet while using our products. We apologies that you are also having trouble with your subscription. To make that easier for you, there will be an email sent to you shortly with the specific link to manage/ cancel your subscription. Also it will contain information on receiving a FULL refund as we have a 90- day Money Back Guarantee. Please contact us directly if you continue to have issues with your subscription, so we can assist you further. Wishing a speedy and full recovery for your dog <3 Many Thanks, -Petlab Co.

Response from PetLabCo.Dec 21, 2019

Hello Pet Mom, thank you for leaving us your comments. I have now reviewed your order, and we appreciate your feedback. It was extremely helpful in identifying a potential issue with delivery on your order. First of all, I would like to apologize for the delay. Based on the tracking we have available the estimated time for delivery was yesterday 12/20/19 by the end of the day. Due to the holiday season there may be slight delays in transit that are unfortunately out of our control. However, what we can do to resolve this issue is get a replacement order expedited out to you, if your package doesn't arrive soon. Please contact us directly if you order is further delayed, so we can further assist you in replacing it. Again, our deepest apologies for the inconvenience caused by this delay. Many Thanks, -Petlab Co.

Response from PetLabCo.Dec 20, 2019

Hello Cheryl, Our deepest apologies for the delay in your order. I have reviewed your recently placed order, and want to thank you for your patience as we get a replacement sent out. According to the tracking on the replacement order available to us, it says the package was delivered yesterday 12/19/19 at 8:15 am. by the local Post office to the Front Desk/reception area of the address listed. If you are still having trouble locating you order, please contact us directly so we can assist you further. Sorry for the inconvenience, and thank you for your business! -Petlab Co.

Response from PetLabCo.Dec 20, 2019

Hi Renee, Thank you for leaving us a review and for letting us know about your opinion of our business. We are terribly sorry that some of the comments discouraged you from purchasing our product. However, as of this writing, our overall trust rating from our customers shows Excellent, which reflects our integrity and diligence in meeting our high-quality business standards. If it helps, you may use Paypal as an alternative payment option. Also, if you are worried about automatic charges, you can certainly choose between a one-time purchase or a subscription. Rest assured that we are tirelessly working on upholding our security processes and services to better serve everyone. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out via [email protected] and we will attend to your concerns right away. Regards, Petlab Co.

Response from PetLabCo.Dec 18, 2019

Hi Cindy! :) Thank you for your feedback. We apologize for the confusion caused. Please be advised that our Dental Formula is specifically made and tested for dogs and cats. The disclaimer relates to other domestic animals that are considered as pets. The mouthwash is absolutely safe for your dog, just be sure to keep it away from children and other pets you might have around the house, not in the canine or feline family. Also if you leave it laying around, dogs or other animals could just grab the bottle and drink the whole thing, which could upset their stomach. It doesn’t mean it is not safe for them. If you have any further issues, please send us a message on Facebook or an email at [email protected] so we can attend to you right away. Regards, Petlab Co

Response from PetLabCo.Dec 17, 2019

Hi Kris, thank you for leaving us a review. My sincerest apologies for the inconvenience this has caused you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. We are sorry that your experience didn’t match your expectations. Rest assured that we are working on improving our processes and services to better serve you in the future. Feedback like this helps us constantly improve our customer experiences by knowing what things we are doing right and what are those that we can work on still. So, I appreciate your taking the time to tell us about your unfortunate experience with us. We hope to serve you better in the future! <3