PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jan 2, 2020

Hi Catherine, Thank you for leaving us a review. I want to extend our sincerest apologies for the inconvenience caused. We fully understand your frustration and please know that we take this issue very seriously. Rest assured that we are always willing to go above and beyond to work on any mistakes.  I have reviewed your recently placed order and will be sure to take your feedback on board. Your comments are greatly appreciated, and we do value your business. We hope to serve you better in the future. Thanks again for being a great customer and we hope your dog continues to enjoy our products! If you have further question or concerns, please do not hesitate to get in touch with us. Many thanks, - Petlab Co.

Response from PetLabCo.Dec 31, 2019

Hello Alan, Thank you for taking the time to leave us your comments. We apologize you were having trouble finding the number of chews per jar on the website. It's on each picture of the jars in the top section. However, after reviewing your feedback and the website, it would be worth putting in the text as well. Thank you for the suggestion so we can improve our site. However, rest assured this is not an intentional ploy by our company, merely an oversight. We will be happy to answer any and all questions about our products. The amount of chews per jar is 30. The average weight dog between 25- 75 lbs consumes 1 chew daily, so 1 jar can last you the entire month. We again apologize for the clarity of the site. Thank you for bringing it to our attention. We hope you find this was helpful for considering our products in the future. All the Best, -Petlab Co

Response from PetLabCo.Dec 29, 2019

Hello Nancy, Thank you for taking the time to leaves us your feedback. Comments like these can only help us improve as a company moving forward. We extend our deepest apologies for any mishap that may have occurred. We strive not only to meet but exceed your expectations. In regard to your recent order, we have just sent you a detailed email with information on returning any unwanted items. We will be more than happy to honor our 90-day Money Back Guarantee. For the additional charges you referred to, we will be glad to investigate this further. Please contact us directly so we can get any potential issue resolved for you. Thank you for your patience as we have an opportunity to sort this out. Our apologies for the inconvenienced caused, and we appreciate your business. Many Thanks, -Petlab Co.

Response from PetLabCo.Dec 29, 2019

Hello Emerson, Thank you for taking the time to leaves us your comments. Firstly, we would just like to sincerely apologize for the perception we have given you. We strive to run our company with integrity, honesty and serve each and every customer to the utmost of our ability. To help clear things up you can reach us anytime between 9 am- 5 pm est Monday- Friday at +1 (941)- 217-1456, which should always be found in the top right corner of our website. If your page does not display a contact number, please let us know as that would be in error. We have reviewed your recent order and it seems per your request, we had recently sent you the email confirmation canceling your subscription. Also, the refund is already in process so you should see your funds reflected in your respective account within 3-5 business days, depending on your financial institution. While that does not account for the frustration of the situation, we sincerely apologize for the inconvenience this has caused you. We appreciated your patience as we had an opportunity to resolve the matter. If you need any further assistance, please do not hesitate to call us at the number above or continue to reach out via email. Many Thanks, -Petlab Co.

Response from PetLabCo.Dec 30, 2019

Hello Britt, Thank you for taking the time to leave us your comments. Feedback like this can be critical in identifying potential shipping issues with an order. We sincerely apologize for your experience so far. From the tracking information available to us, the order was delivered back in November a few days after the order was placed. While we strive to ensure every order is delivered properly and in a timely manner, some items can be lost in transit that are beyond our control. However rest assured, now that you have brought this to our attention, we will be more than happy to send out a replacement order that will be expedited out to you immediately. Again we apologize for your experience thus far and look forward to turning it around. We strive not only to meet but exceed your expectations. Thank you for your patience as we have an opportunity to make this right. After verifying we have the correct delivery address for you, there will be a separate email confirmation with new order information. So there is no confusion, please disregard any pricing information you see available in the email as this replacement will absolutely be at no cost to you. We will always go above and beyond to help resolve a matter for one of our valued customers. Thank you for your business. All the best, -Petlab Co.

Response from PetLabCo.Dec 27, 2019

Hello Cheryl, Thank you for taking the time to leave us your feedback. We have reviewed your recent order and will be using it to help improve our process in the future. Rest assured, we have already resolved the issue with our web team and this sort of error will not be occurring in the future. Also, we are working on response time to serve you quicker. We sincerely apologize for the inconvenience caused by this. We strive not only to meet but exceed your expectations. Your patience is appreciated as we have an opportunity to sort this out. Please contact us directly if you need any further assistance with the return process. We appreciate your business and will be happy to help guide you through the resolution. Many Thanks, -Petlab Co.

Response from PetLabCo.Dec 26, 2019

Hello Joel, Thank you for taking the time to leaves us your comments. We are truly sorry to hear the products did not have the desired effect for your animals. We strive not only to meet but exceed your expectations. We apologize your expectations were not met in this instance. However, we do offer a 90- day Money Back Guarantee for a FULL refund if you are unsatisfied with the products for any reason. Based on our records, it looks like we sent you the prepaid return label on Tuesday this week to send back any remaining product. Once the package is received a refund is automatically pushed through and you should see the full refund in your account 3-5 business days later, depending on your financial institution. Likewise, if you would like to speed up the process, you can always send us proof of return when you send out the return package. We apologize for the inconvenience this causes, but we will always stand behind our product's guarantee. Please let us know if you need any further assistance. We will be more than happy to help guide you through your desired resolution. We appreciate your business. Many Thanks, -Petlab Co,

Response from PetLabCo.Dec 24, 2019

Hello Jackie, Thank you for taking the time to leaves us your comments. We send our deepest sympathies for the passing of your beloved pet. We understand they are like family, and how difficult a time this can be. We are truly sorry for the delay caused and not being able to provide relief for your dog in a timely manner. We have reviewed your recent order, and rest assured we will be using your feedback to improve our process to serve you and other customers better in the future. Again, our condolences for your loss. -Petlab Co.