PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jan 8, 2020

Hello Joyce, Thank you for taking the time to leave us your feedback. Comments such as these can be pivotal in identifying potential issues with our system. We apologize for the inconvenience this has caused you. We strive to provide a world class customer experience and regret that you experienced anything less. Our deepest apologies for the mishaps. Please contact us directly at [email protected] if you would like to get information on returning the excess products. We are sorry to hear you had trouble changing the frequency of your subscription. When you are ready to resubscribe the frequency can be changed over the phone as well. We would be more than happy to assist you in the future with the matter. You can reach us from 9 am- 5 pm, Monday- Friday at 941-217-1456. Again, we apologize for your experience. Thank you for your patience as we have an opportunity to sort this out. We appreciate your business. All the best, -Petlab Co.

Response from PetLabCo.Jan 7, 2020

Hi Kelly, Thank you for leaving us a review. I want to extend our sincerest apologies for the inconvenience caused. We fully understand your frustration and please know that we take this issue very seriously. Rest assured that we are always willing to go above and beyond to work on any mistakes. The replacement was processed all on us. The recent charge that was put on your account was for a recurring order on one of the items you previously purchased. Consequently, our customer service team has sent you an email in this regard so you will be assisted accordingly. If you have further question or concerns, please do not hesitate to get in touch with us. You can reach us anytime between 9 am- 5 pm est Monday- Friday at +1 (941)- 217-1456. Many thanks, - Petlab Co.

Response from PetLabCo.Jan 6, 2020

Hello Susan, Thank you for taking the time to leave your feedback. We apologize that you are having trouble getting ahold of us. We can be reached over the phone at 941-217-1456, available from 9 am -5 pm pst time, Monday- Friday. Alternatively, we can be reached at any time through email at [email protected]. If you would like to provide us a best number to contact you, via email, we will be more than happy to reach out. We apologize for any inconvenience you encountered. Thank you for your patience as we have an opportunity to sort this out. We appreciate your business. All the Best, -Petlab Co.

Response from PetLabCo.Jan 5, 2020

Hello Hannah, Thank you for taking the time to leave us your feedback. Comments such as these can only help us in identifying potential issues with your account. We sincerely apologize for the inconvenience caused. After reviewing your account, we will have a representative reach out to ensure everything is taken care of. We appreciate your patience as we have an opportunity to sort this out. Rest assured we will get this rectified for you immediately. Thank you again for letting us know. We truly appreciate your business. All the Best, -Petlab Co.

Response from PetLabCo.Jan 5, 2020

Hello Michel, Thank you for taking the time to leave us your feedback. We appreciate your comments and will be using them to help us improve in the future. We strive to provide a world-class customer experience and regret that your expectations were not met. Our deepest apologies for your inconvenience caused by the delay. After reviewing your account, it seems as though the issue has been resolved. We are glad to hear that you received your order. We appreciate your patience as we had an opportunity to resolve the matter. Please contact us directly if you need any further assistance. We will be more than happy to help. Many Thanks, -Petlab Co.

Response from PetLabCo.Jan 4, 2020

Hello Virginia, Thank you for taking the taking to leave us your feedback. We sincerely apologize for any inconvenience that has been caused. We strive to provide a top-notch customer experience. We are truly sorry to hear that your expectations were not met. After reviewing your account, it seems as though you have been in touch with our help desk and the resolution is already in process. Please continue to reach out if you need any further assistance, we will be more than happy to help you. However, rest assured we are taking care of the matter. Thank you for your patience as we had an opportunity to work this out. We appreciate your business. All the best, -Petlab Co.

Response from PetLabCo.Jan 4, 2020

Hello Jemie, Thank you for taking the time to leaves us your comments. We appreciate the feedback and will be using it to help us improve in the future. Our Sincerest apologies for the inconvenience with your return. We strive to provide a world-class customer experience and regret that your expectations were not met. While reviewing your account, it looks like we had previously sent out the return label. Unfortunately, it seems as though it never made it, so a representative has recently resent the label to your email address. Again, we apologize for the delay this has caused and appreciate your patience as we had an opportunity to sort this out. If for some reason you still do not receive the email, please contact us again directly so we can find another way to guide you to a resolution. No matter what we will ensure this is taken care of for you on our end. All the best, -Petlab Co.

Response from PetLabCo.Jan 3, 2020

Hello Kelsie, Thank you for taking the time to provide us your feedback. We appreciate your concerns and sincerely apologize for any inconvenience caused. We have reviewed your account and rest assured we have processed your refund. You should see your funds reflected in your respective account within 3-5 business days, depending on your financial institution. While we have confirmed that you are not actively enrolled in our subscription program, we will have a representative reach out to ensure we have addressed any additional questions or concerns that you might have. Again, we apologize for the inconvenience and appreciate your patience as we had an opportunity to sort this out. Many Thanks, -Petlab Co.