PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jan 27, 2020

Hi Cindy :) We are truly sorry to hear that your dog is not seeing the desired results. Please remember there is a wide variety of furry friends. Each dog is unique in its physiology, also its current physical state. With that being said, visible results may also vary in the timeframe in which they become present. However, rest assured we will always help guide you to a solution if you are unsatisfied with the product for any reason. Please reach out directly if you would like further assistance with the process. All the Best, -Petlab Co.

Response from PetLabCo.Jan 23, 2020

Hello Brenda, Thank you for sharing your experience. We are truly sorry to hear that you experienced trouble with your recent order. However, we will always help guide you to a solution. After reviewing your records, it seems that we have handled your request through a direct message. Please let us know if there is anything else we can further assist you with! Many Thanks, -Petlab Co.

Response from PetLabCo.Jan 16, 2020

Hello C, Thank you for taking the time to leave us your feedback. Comments such as these can only help improve our customer experience. We are truly sorry for the inconvenience you had encountered. We strive to provide world-class service and regret you experienced anything less. In regards to the subscription program, they can only be activated at the time of purchase either through our website or promotional links. While we advertise on Facebook, it does not allow this feature directly. We apologize profusely for the mishap with your order and your previous address. We will have a representative reach out to you and help guide you to a resolution. We appreciate your patience as we have an opportunity to resolve the matter. Thank you for your business. All the Best,-Petlab Co.

Response from PetLabCo.Jan 15, 2020

Hello Marta, Thank you for leaving us feedback. Comments such as these can be pivotal for improving our ordering process. We sincerely apologize for the delay in the arrival of your order. While we strive to ensure each package is delivered properly, there can be delays beyond our control. However, rest assured we are working with our current shipping providers to help better serve our valued customers in the future. We are sorry to hear your pet's condition is so severe, with time and consistent use of the dental formula the positive effects can still be seen. Again, we apologize for the delay and appreciate your business. Many Thanks, -Petlab Co.

Response from PetLabCo.Jan 13, 2020

Hello Keith, Thank you for taking the time to leave us your feedback. Comments such as these can only help us improve our formula for the future. We are sorry to hear that your pet is not showing the desired results as of yet. While we strive to provide top-notch ingredients, every dog is unique, and so the result can vary. We understand this, and will always stand behind our 90- day Money Back Guarantee if you are unsatisfied with the product for any reason. Please continue to reach out if we can further assist you. We will be more than happy to help guide you to a resolution. Your patience is appreciated as we have an opportunity to sort this out. Thank you for your business. All the best, -Petlab Co.

Response from PetLabCo.Jan 12, 2020

Hello SL, Thank you for taking the time to leave us your feedback. Comments such as these can be crucial in identifying potential issues with your delivery. We apologize for the delay and will be reaching out to confirm the shipping details and ensure that your order arrives one way or another. While we strive to ensure each delivery is made properly, some packages can be lost in transit that are beyond our control. However, thank you for contacting us, and for giving us an opportunity to resolve the matter. We appreciate your patience as we have an opportunity to sort this out. Rest assured, we will do whatever it takes to ensure you receive your order. Thank you for your business. All the Best, -Petlab Co.

Response from PetLabCo.Jan 12, 2020

Hello Marvin, Thank you for taking the time to leave us your feedback. We appreciate your comments and will be using them to help us improve in the future. Our deepest apologies for the confusion with our subscription program. When ordering we provide both options for 1-time purchase or monthly subscription. However, as you had mentioned the subscription can be amended or discontinued anytime online. We are ecstatic to hear that our help desk was able to resolve the matter in a timely fashion and can always help provide the appropriate link. We strive not only to meet but exceed your expectations. Thank you for your patience as we had an opportunity to sort this out. If you need any further assistance, please do not hesitate to contact us again. We will be more than happy to help guide you through any situation that may arise while ordering our products. Thank you for your business. All the best, -Petlab Co.

Response from PetLabCo.Jan 11, 2020

Hello Jane, Thank you for taking the time the time to leave us your comments. Feedback such as this can be critical in identifying potential issues within the system. We offer our deepest apologies for the inconvenience this has caused you. We have responded to your direct message with further information on guiding you to a resolution. We will be more than happy to assist you with the matter. Thank you for your patience as we have an opportunity to sort this out. We appreciate your business. Many Thanks, -Petlab Co.