We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
PetLabCo, thepetlabco.com
Website
thepetlabco.com
Category
Pet Stores
Location
New York, New York
Listed on Five Star Index
2026
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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I have tried to get in touch with PetLab but haven't had any luck! I have called the number but have been told to call during business hours. When I try to call during business hours there is still no one answers! SO CANCEL ALL FURTHER SHIPMENTS!
Thank You,
Gilbert Espinosa
Response from PetLabCo.Feb 10, 2020
Hello Gilbert, We are terribly sorry for the inconvenience this has caused you. Rest assured, we have already provided you a resolution. Please check your email for further details. All the best, -Petlab Co.
KH
Kevin H.
order
They messed up my order and I never received it
I contacted them about the order and they said would correct it and get the new order out
They said 3-4 days. But I am know on the 8 th day and my order still hasn’t arrived
My Dog needs this order but still hasn’t Arrived
Response from PetLabCo.Feb 10, 2020
Hello Kevin, Our deepest apologies for the delay. We're getting this taken care of right away for you. A representative will be reaching out soon! All the Best, -Petlab Co.
MD
Miriam D.
It’s been more 3 weeks
It’s been more 3 weeks, we seen no improvement on my dogs. This product is not working at all. So we are on the second bottle, still no changes. We religiously been giving this product to my two dogs. This product does not, improve my dogs arthritis systems. They still move slow and on stable.
Response from PetLabCo.Feb 5, 2020
Hello Miriam, Our deepest apologies you have not seen the desired results just yet. Please keep in that each pet is unique and so their response time may also vary. Some pets see improvement in as little as a couple of days, and others over a month of consistent daily use. However, rest assured we will always stand behind our guarantee if you are unsatisfied with the product for any reason. Please contact us directly if you would like further assistance with the process. Best wishes, -Petlab Co.
LE
leesa
I bought this and my dane went…
I bought this and my dane went backwards big time with her joints and pain I will never buy this product again.
I am not happy with this product at all it is horrible
Response from PetLabCo.Feb 4, 2020
Hello Leesa, Thank you for sharing your experience. We are truly sorry to hear that your pet did not see the desired effects. Hopefully, she will find the relief that you were both looking for. However, rest assured we will always stand behind our guarantee if you are unsatisfied with the product for any reason. Please contact us directly if you would like further assistance. Best wishes, -Petlab Co.
BT
BTaylor
I cancelled my subscription on Dec 26
I cancelled my subscription on Dec 26, 2019 and have email confirmation of the cancellation. I received an email Jan 26th, 2020 thanking me for my order and charged my Visa card. This is an order I didn't make. I contacted the company and they refunded the money but now I have to catch delivery and refuse it. Too much hassle for an order I didn't make. I have email confirmation once again assuring me my subscription is cancelled. We shall see Feb 26th. So far, not a happy customer. The product seems to be good but i dont need monthly deliveries.
Response from PetLabCo.Jan 29, 2020
Hello Brenda, Our deepest apologies for the mishap with your enrollment in our loyalty program. We have double checked and can confirm that you have discontinued your membership. It seems that we have already provided you a resolution. However, please contact us directly if we can help assist you further. Best wishes, -Petlab Co.
AB
Alberto B.
Wrong Formula AGAIN
I originally loved this product but they changed the formula. After I complained I received an email apologizing (thought that was cool) that if I ordered at a certain link, I would get original formula. Well-I did that and DID NOT receive original formula! Instead, I got the HARD formula, which my elderly dog can’t chew & hates! Here’s their email to me:
On Nov 15, 2019, at 4:52 AM, Petlab Co. wrote:
Petlab Co.
Hi Alberto,
We received your concern via our Trustpilot page.
We are sorry to hear you are not satisfied with the order you recently received and that your dogs do not like them. Upon checking, I see that the Joint Care Chew we sent was actually our 'new and improved formula' which we have just launched three months ago.
We are sorry for this. May we offer to send you a replacement for the chews? Kindly confirm if we have the correct shipping address and we will arrange right away a replacement.
Also, to continue receiving the 'old formula' for our Joint Care Chew kindly use the following link when placing your next order: (LINK NOT ALLOWED BY TRUST PILOT)
Again, please accept our sincerest apologies if this order did not meet your expectations. We look forward to your response.
All the best,
Dawn - Petlab Co.
This is the second time this happens. Unfortunately, I can't trust ordering from them any longer. Too bad because the original formula was good.
Response from PetLabCo.Jan 28, 2020
Hi Alberto, We are truly sorry for the inconvenience this mishap has caused you. Rest assured, we have already provided you a resolution. Please check your email for further details. All the Best, -Petlab Co.
ST
Shannon T.
Will not buy again!
Your product has the opposite affect on my dog.
Response from PetLabCo.Jan 27, 2020
Hello Shannon, We appreciate your feedback. It's unfortunate that your pup is not having the desired results just yet. With the calming chews, they are meant to be a long term solution that increases effectiveness over time with consistent use. We encourage you to stick with the product a little longer to see the best results. However, we will always stand behind our guarantee if you are unsatisfied with the product for any reason. Please contact us directly if you would like further assistance with the process. Best Regards, -Petlab Co.
ML
Michael L.
I was sent 2 orders that weren't needed…
I was sent 2 orders that weren't needed not ordered and I was forced to pay for these orders being told I would not get any more till June not happy about this I was told there was a computer glitch . but I still have to pay
Response from PetLabCo.Jan 25, 2020
Hi Micheal, We are terribly sorry for the inconvenience this delay has caused. Thank you for contacting our customer service and for giving us the opportunity to resolve the matter. Rest assured you can amend the frequency of your delivery anytime online through our subscription manager or over the phone. We will gladly provide your login information through a direct message. Please check your inbox for further details. All the best- Petlab Co.
