PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Nita
driver threw package over fence...not good with 6 dogs running in yard
Response from PetLabCo.Nov 9, 2025
Hello Nita, We’re so sorry to hear about the way your package was delivered. While we don’t have control over how couriers handle deliveries, we truly appreciate your feedback and will share it with the carrier to help prevent this from happening again. Thank you for bringing this to our attention! Best Regards, PetLabCo.
Tara
There is good improvement in with his teeth.
Response from PetLabCo.Nov 7, 2025
Hi Tara, We're happy to hear there have been good results with your dog's teeth. Thank you for sharing your positive experience with us! Here's hoping for more encouraging progress in the next few weeks. All the best, PetLabCo.
Jake
So far, after one week using the dental powder with my dogs, I am very satisfied with the product. That said, I find their pricing and the way it's marketed quite confusing. They try very hard to rope you into a subscription and are not very transparent. That's certainly not a good way to get new customers who just want to try the product without committing to a subscription.
Response from PetLabCo.Nov 6, 2025
Hello Jake, We're glad the dental powder is working well for your dogs! Regarding the subscription, we completely understand how that could be confusing. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option on the checkout page. Thank you again for taking the time to provide your thoughts — we truly appreciate it. Best regards, PetLabCo.
Connie A.
Product came right on time. But don’t feel that it helped my dog.
Response from PetLabCo.Nov 7, 2025
Hi Connie, We appreciate your feedback and are glad the product arrived on time. We're sorry it didn't provide the results your dog needed. Supplements can take up to 3 months of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs, and what may work for one may not work for another. It might be beneficial to explore other options or discuss alternative approaches with your veterinarian to address your pup's specific needs. Thank you so much for giving it a try and for your feedback! We value your input and use it to continuously improve our work and products to better serve you in the future. Best regards, PetLabCo.
Linda
Getting my meds regularly. Still waiting to see if the probiotics work as dog scratches a lot and shakes body too.
Response from PetLabCo.Nov 6, 2025
Hi Linda, We're happy to hear that you're getting your supplements regularly! We appreciate your patience as you assess the Probiotic Chews for your dog's discomfort. Just a friendly reminder that supplements may take up to three months of consistent use to show their full potential benefits. We can't wait to hear how it goes. All the best, PetLabCo.
Pamela K.
I never received any package. No body rang my doorbell. I was up. I'm 5ft from the door Very dissatisfied. I want to cancel any further orders from petlab. Sorry I always got my petlab during the week. Who ever delivered something I didn't get.
Response from PetLabCo.Nov 6, 2025
Hi Pamela, We're sorry to hear that your package wasn’t received. We can see this has already been taken care of with one of our Customer Experience team members, and a replacement order has been sent out to you so your pup won’t miss out. We’ve also made sure to report this delivery issue to our team so they can look into it further — your feedback is important, and we want to help prevent this from happening again. Warm regards, PetLabCo.
Krystyna S.
The experience with PetLab is consistently on the mark...never a problem. Thank you for your time and help as to my two Ladies..."Harley and Lizzy". Their coats are shiny and thick...so much for owning a Corgi and expecting "no shedding". Lol!
Response from PetLabCo.Nov 6, 2025
Hello Krystyna , We're happy to hear that your experience has been consistently positive. Thank you for sharing about Harley and Lizzy; we appreciate your feedback regarding their coats. It's always rewarding to know that our products are making a difference for our customers and their beloved pets.🥳 All the best, PetLabCo.
Jenifer W.
The experience with your company has been great: however, I am no longer in need of these products and cannot locate a way to cancel the service! Please discontinue the order of theyproducts
Response from PetLabCo.Nov 6, 2025
Hi Jenifer, Thank you so much for your kind words — we truly appreciate you sharing that your experience with our company has been great, and we’re really sorry to hear that you're no longer in need of the products. You can cancel your subscription at any time through your customer account portal or by reaching out to us through the "Contact Us" page on our website. That said, we completely understand that finding the option isn’t always straightforward. Someone from our team will be reaching out shortly to assist you with the cancellation and ensure everything is taken care of for you. Thank you again for being with us. Kind regards, PetLabCo.
