PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.May 13, 2025

Hi Lynn, We understand your frustration with being unable to reach us by phone. We strive to provide excellent customer service, and we're sorry for the inconvenience this has caused. We will have a representative reach out to you as soon as possible to assist you with this. We appreciate your patience. Warm regards, PetLab Co.

Response from PetLabCo.May 13, 2025

Hi there, We're sorry to hear that the product didn’t help with your dog’s bad breath—we know how important it is to see results. Every dog is unique, and sometimes it can take a bit of trial and error to find the right fit. If you're open to it, we do have an alternative you might like to try. Feel free to reach out to us at [email protected], and we’d be happy to look into the best next step for your pup. All the best, PetLab Co.

Response from PetLabCo.May 13, 2025

Hi Winn, We're sorry to hear about this experience—this is definitely not the service we aim to provide. We’d like to get this resolved for you as quickly as possible. Could you please provide your order ID? That way, we can locate your account and investigate what happened. Thank you for bringing this to our attention. Best regards, PetLab Co.

Response from PetLabCo.May 11, 2025

Hi Barbara, Thank you for sharing your honest review. We're sorry to hear you haven't seen a difference yet. For some dogs, it can take 3 months to see the full benefits. We recommend sticking to the course. We hope you see more visible results soon. As for the chews being hard, that is not good. They should be soft and chewable. We'd appreciate it if you could share with us your order details so that we can look into this further. Thanks for your continued support and trust. Best regards, PetLab Co.

Response from PetLabCo.May 11, 2025

Hi Edythe, We're sorry to hear you had this experience when updating your payment method. We'd like to look into this further and would appreciate it if you could share your order details. Once we have this information, we'll make sure this issue get sorted for you right away. Thank you and have a great day! Kind regards, PetLab Co.

Response from PetLabCo.May 9, 2025

Hi Denise, We're sorry your dog had this experience. We would like to look into this further for you and your pup. Could you please share your order ID with us? Thank you! Kind regards, PetLab Co.

Response from PetLabCo.May 9, 2025

Hi Mark, We're sorry for the frustration with your order. We appreciate you bringing this to our attention and will investigate the matter further. Could you please share your order ID so we can check? Thank you, and we look forward to resolving this for you. Kind regards, PetLab Co.

Response from PetLabCo.May 9, 2025

Hi Frank, Thank you for letting us know you have plenty of products right now. We would like to assist you with this to make sure you won't receive additional orders and still keep your locked-in lower rate. Would you mind sharing your order ID with us? All the best, PetLab Co.