PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Feb 18, 2020

Hello Anon, Thank you for sharing your experience. We are truly sorry to hear that your dog was unable to take the chews for any extended period of time, Hopefully, they are better now. Rest assured we will stand behind our guarantee. Please contact us directly for further assistance. Best wishes, -Petlab Co.

Response from PetLabCo.Feb 15, 2020

Hello Kim, Our deepest apologies that your dogs did not fare well while taking the product. We strive to provide the highest quality ingredients for our products. However, each dog is unique, and so the response may also differ. Nevertheless, as we mentioned in your other review we will be more than happy to help guide you to a resolution. Please contact us directly for further assistance. All the best -Petlab Co.

Response from PetLabCo.Feb 15, 2020

Hello, We are terribly sorry for the inconvenience this has caused you. We'll make sure this is taken care of right away. A representative will be reaching out soon to ensure we have resolved the matter. Best Regards, -Petlab Co.

Response from PetLabCo.Feb 14, 2020

Hello Ann, We appreciate your feedback. It saddens us to learn that your dog was not helped by the product. Please keep in mind that each dog is unique, and therefore the timeframe in which results become visible may vary. How ever, rest assured we will always stand behind our guarantee if you are unsatisfied. Please contact us directly if you would like further assistance with the process. Many Thanks, -Petlab Co.

Response from PetLabCo.Feb 12, 2020

Hello Robin, We are terribly sorry for the inconvenience this has caused. Rest assured, we will always help guide you to a resolution. Please check your email for further details. Many Thanks, -Petlab Co.

Response from PetLabCo.Feb 11, 2020

Hello Linda, Our deepest apologies you don't feel as though you are being heard. We strive to improve our products and service with every client interaction so we appreciate your feedback! A representative will be in touch soon to ensure we have addressed all your concerns. Regards, -Petlab Co.

Response from PetLabCo.Feb 11, 2020

Hi Don, We are sorry to hear about your unfortunate experience with us. We will always go above and beyond to make it right for you. Again, our sincere apologies for the inconvenience caused and thank you for your patience as we take care of this matter. Many Thanks, -Petlab Co.

Response from PetLabCo.Feb 11, 2020

Hi Jerry, We strive to provide world-class service and regret you experienced anything less. We're constantly working on improving fulfillment and ensuring that every customer receives their product within the expected time. Rest assured, we are always willing to go above and beyond to fix any mistakes.  Many Thanks, -Petlab Co.