PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Ingrid D.
I just received my beef jerky snack for Nova. He loved it. Couldn’t wait for me to open the bag.
Response from PetLabCo.Jul 24, 2025
Hi Ingrid, We're happy to hear that Nova enjoyed the Beef Jerky! It's wonderful to know he was so eager to try it. It's always great when our furry friends enjoy the things we get for them. Thank you for sharing this positive feedback with us. Warm regards, PetLab Co.
Sanciarey N.
The products and the customer service is great
Response from PetLabCo.Jul 24, 2025
Thank you so much for your wonderful feedback! We're thrilled to hear that you and your pup are enjoying our products and that our customer service has met your expectations. Your satisfaction is our top priority, and your kind words mean a lot to us. Best regards, PetLab Co.
janet M.
Love it. My dog stopped her licking and excessive scratching almost completely. I have recommended to my family members and they bought it too.
Response from PetLabCo.Jul 24, 2025
Hi Janet, Your kind words and endorsement mean the world to us. We're grateful to have customers like you who recognize the value of investing in quality products for their beloved pets. Thank you for being a part of our journey in providing the best for our four-legged friends! Best regards, PetLab Co.
Bill W.
The service and the product I use is fantastic. There was a minor issue the the subscription. The fixed t immediately and even sent me that months supply at no charge
Response from PetLabCo.Aug 1, 2025
Hello Bill, We're happy to hear that you find our service and product fantastic. We appreciate your feedback and are glad we could resolve the subscription issue promptly and to your satisfaction. Thank you for being a part of the PetLab family! Kind regards, PetLab Co.
Bev
Khris was outstanding in customer service! Friendly, anxious to assist with problems, quick response. A raise should be forthcoming for this excellent customer service!
Response from PetLabCo.Jul 22, 2025
Hi Bev, We're happy to hear that you had such a positive customer service experience! We appreciate your kind words regarding the assistance you received, and we value your feedback. Thank you! Best regards, PetLab Co.
D. F.
I have enjoyed my PetLab experience. Even though the two products that I tried didn’t help my fur baby, PetLab was very understanding & accommodating.
Response from PetLabCo.Jul 22, 2025
Hi Debbie, Thank you so much for your kind words. While we’re sorry the products didn’t work out as hoped for your fur baby, we’re incredibly grateful you gave us the opportunity to be part of their journey. Supporting pet parents like you means everything to us, and we’re always here to listen, help, and make things right wherever we can. If you ever decide to explore other options or simply want to stay connected, we’d love to continue being part of your pet care family. Sending lots of love to you and your furry companion! Best regards, PetLab Co.
Whitney
They made a mistake in an order and forgot to include a product. I didn't know because I was out of town. It was over a week after the product was delivered that I learned the order wasn't complete. I emailed them at like 6pm and by 6am they had processed a new order to replace the missing item. Great communication throughout! Also, the product really works, so that's neat.
Response from PetLabCo.Jul 21, 2025
Hi Whitney, We appreciate you bringing the order issue to our attention. We are so glad that we could resolve the situation quickly and that you are satisfied with the product. Thank you for your support and for taking the time to share your feedback – it motivates us to continue raising the bar. 🐾 Kind regards, PetLab Co.
Barbara
Have been using probiotics and my dog was chewing on his paws the vet said he has allergies. So then I started the allergy pills and he is so much better now
Response from PetLabCo.Jul 21, 2025
Hey Barbara, We're happy to hear the Probiotic Chews have made your dog feel so much better! It's great that you were able to find something that works for your dog's discomfort. Thank you so much for sharing. Kind regards, PetLab Co.
