PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Unhappy C.
I ordered on the 19th of March. Today is April 1st and I still haven't received my order. Had I known it would take so long to get the product I would have just purchased from a different company.
Response from PetLabCo.Apr 2, 2020
Hello there, We are terribly sorry for the inconvenience this delay has caused. Rest assured, we will provide a resolution for you. Our Team will be reaching out shortly. Many Thanks, Petlab Co.
Antoinette T.
I can’t rate my experience because I’m a little disappointed I have been waiting for my order and haven’t received it. It’s been almost a month
Response from PetLabCo.Apr 1, 2020
Hello Antoinette, We apologize for the delay in shipping your order. Due to the current situation, our limited staff is working tirelessly around the clock to get orders out as quickly as we can to keep up with the increased demand. Rest assured, we will get these orders out as soon as possible. Our Team will be in touch shortly. Best, Petlab Co.
Brook B.
ordered supplies 2 weeks ago still nothing, then I get a coupon for 25 dollars and you cant even get a product paid completely with the coupon. That is the epitome of cheap!
Response from PetLabCo.Apr 1, 2020
Hello Brook, We apologize for the delay in shipping your order. Due to the current situation, our limited staff is working tirelessly around the clock to get orders out as quickly as we can to keep up with the increased demand. Rest assured, we will get these orders out as soon as possible. Our Team will be in touch shortly. Best, Petlab Co.
Laura N.
Still waiting for product to arrive
Response from PetLabCo.Apr 2, 2020
Hello Laura, We are truly sorry for the delay in shipping your order. Due to the current situation, our limited staff is working around the clock to get orders out as fast as we can to keep up with the increased demand. Rest assured, we will get these orders fulfilled this upcoming week. Our Team will be in touch shortly. Best, Petlab Co.
Joseph C.
I still haven't received my order from 2 weeks ago. I called in last week and they said you were out of stock and that they had just come in and they would be expediting more order that was Thursday last week. As of Tuesday night I still don't have my purchase. Very disappointed. This was my first purchase and probably my last.
Response from PetLabCo.Apr 1, 2020
Hello Joseph, We apologize for the delay in shipping your order. Due to the current situation, our limited staff is working tirelessly around the clock to get orders out as quickly as we can to keep up with the increased demand. Rest assured, we will get these orders out as soon as possible. Our Team will be in touch shortly. Best, Petlab Co.
Janie H.
still don't have the product!!!
Response from PetLabCo.Apr 1, 2020
Hello Janie, We apologize for the delay in shipping your order. Due to the current situation, our limited staff is working tirelessly around the clock to get orders out as quickly as we can to keep up with the increased demand. Rest assured, we will get these orders out as soon as possible. Our Team will be in touch shortly. Best, Petlab Co.
Tracy
I would give zero stars if i could. I have still yet to receive my products nor an update after 16 days. They have my money and i have no product. I’m a small business owner myself and would never take money and not provide the service to my guests.
Response from PetLabCo.Mar 31, 2020
Hello Tracy, Thank you for sharing your experience. We are truly sorry to hear of the delay in shipping your order. However, we will always help guide you to a solution. Expect to be contacted shortly. Best Wishes, Petlab Co.
Debra S.
I bought joint care the old bottles I had were dark brown and soft the new tubs they sent me are bright yellow and hard as a rock.
Response from PetLabCo.Mar 31, 2020
Hello Debra, We apologize for any inconvenience. Our Joint Care formula was recently changed which is why you are seeing that change in appearance. However, rest assured we will happy to help guide to a resolution. Expect to be contacted shortly! Best wishes, -Petlab Co.
