PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Andy
6 months and absolutely no change in my dogs teeth or breath
Response from PetLabCo.May 16, 2025
Hi Andy, We’re sorry that the product didn't yield the same results for you as it has for others. As each dog’s body and needs can vary, what works for one may not work for all. If you’re open to trying something else, we’d love to help you find the right fit. You can always reach us at [email protected]. All the best, PetLab Co.
Consumer N.
I’ve used this product for a couple years and I really don’t see any difference in my two dogs teeth. Thanks, Bill
Response from PetLabCo.May 15, 2025
Hi there, Thank you for your honest feedback, and we're sorry the results haven’t lived up to your expectations after such a long commitment. Because each dog is different, it might be worth trying another option that could better meet your pups’ needs. We’d be more than happy to guide you through that — just reach out to us at [email protected]. All the best, PetLab Co.
Stephanie B.
Too expensive
Response from PetLabCo.May 15, 2025
Hi Stephanie, Thank you for expressing your concern about our prices. 🙂 We want you to know that we take great care in selecting the highest quality ingredients for our products. Of course, we know every penny counts, so we're happy to offer bulk discounts and subscription services to help you save as much as possible. Feel free to reach out to us at [email protected] for more information. Kind regards, PetLab Co.
Denise Saginaw, M.
We've been using the PetLab Probright Advanced with minimal success after 2 months, but decided to continue after being told that 3 months were needed to see best results. After just noting that I was charged for another shipment of 2 months supply which is stated to be on it's way, I went on their site to change frequency of shipments. It automatically, immediately billed me for another supply shipment. I've tried to call and reach out over their contact info to no avail. This has gone on for hours and I'm so tired of wasting my time on this issue. Their website seems very inefficient and faulty at best, if not scammish feeling. Upon calling and waiting, I was told I would hold my place in line and they would call me back, but that has been 2 hours ago. I don't like being a slave to my house phone when I need to be outside working. Disgusted.
Response from PetLabCo.May 15, 2025
Hi Denise, We're sorry about your recent experience. We are committed to delivering exceptional support, but during peak times, call volumes may lead to longer wait times than we desire. We value your feedback, and we're committed to providing a seamless and positive experience for all our customers. We are eager to check into this to assist you and your dog. Kindly share your Order ID with us for better assistance. All the best, PetLab Co.
Manuel S.
No veo ningún resultado positivo,con Yaky,usando los probioticos por mucho más de un año.
Response from PetLabCo.May 14, 2025
Hola Manuel, Lamentamos que no haya obtenido los resultados que esperaba. Cada perro es único y lo que funciona para uno puede no funcionar para todos. Tenemos un producto alternativo que puede ser más adecuado para las necesidades de su cachorro, y nos encantaría tener la oportunidad de ayudarle a encontrar el más adecuado. No dude en ponerse en contacto con nosotros en [email protected]. Le deseamos lo mejor, PetLab Co.
Shelly F.
Honestly-we’ve used it consistently for over Six months and I feel his teeth are in worse condition. I’d like to cancel our subscription.
Response from PetLabCo.May 14, 2025
Hi Shelly, Thanks for sharing your feedback. We’re so sorry you and your dog had this experience. How is your dog doing now? All dogs are unique, which means there have been instances where our product turned out not to be a good fit. We make sure to follow stringent quality measures to provide the best products for our best friends. We also strongly encourage those interested in our products who have concerns about the suitability of including a supplement into their pet’s routine, to check with their vet first. Someone from our team will reach out to you about this matter. We hope to hear back from you again soon. Warm regards, PetLab Co.
Mike
Over a year and no real change
Response from PetLabCo.May 13, 2025
Hi Mike, We're sorry to hear that you haven’t seen the results you were hoping for. Each dog is unique and what works for one may not work for all. We do have an alternative product that may be better suited to your pup's needs, and we'd love the opportunity to help find the right fit. Please don’t hesitate to reach out to us at [email protected]. All the best, PetLab Co.
Dorothy C.
I feel the company is great. My dogs are not liking the taste of the Probrite and the Gut Probiotic. And dental chews. I am not happy it didn’t work out but we tried.
Response from PetLabCo.May 13, 2025
Hi Dorothy, We appreciate your feedback and understand your disappointment that the products haven't been a hit with your dogs. We're always striving to provide the best for our furry friends, and we're sorry to hear that these products didn't meet your expectations. We’d love to share some tips for you to try. One of our team members will reach out to you soon for additional assistance. Best regards, PetLab Co.
