PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 1,950 reviews with 1 star · Clear filters
James F.
I want to cancel all future orders. I went on lne to move the date on the next shipment and you shipped product and charged me two days in a row. I no longer care to deal with your organization.
Response from PetLabCo.Apr 16, 2026
Hi James, thank you for taking the time to leave us this feedback. We are sorry to hear about this experience, we have sent you an email to better help resolve this issue. We hope to hear from you! Best regards, PetLabCo.®
Joanne H.
Sent 7 months of dental product. Do not order from this company. They drain your pocketbook by sending 8 months supply and you pay for it at same time. Thought this was a subscription, not a way to have you pay for all at same time
Response from PetLabCo.Apr 16, 2026
Hi Joanne, thank you for reaching out and letting us know. Our team has looked into this and found a duplicate subscription. We have reached out to you via email to help get things resolved, and if there is anything else we can do to assist, we are here for you. Best regards, PetLabCo.®
LindyPDX
I currently have 6 jars of your product for one dog. I have tried to delay delivery several times and have not been able to. I have enough product to last to the end of the year and I am not happy about the extra expense from your oversight. Lindy in Portland
Response from PetLabCo.Apr 16, 2026
Hi Lindy, Thank you for sharing your experience. Our team will be more than happy to help you get your subscription adjusted accordingly. We have sent you an email, and we hope to hear from you soon! Your pet health partner, PetLabCo.®
Joan
The chews that I get seem to be harder, not as pliable and easily breakable as before. Are they stale or do they have less moisture in them?
Response from PetLabCo.Apr 16, 2026
Hi Joan, Thank you for sharing your experience. We would like to better understand what may have happened, so we have sent you an email. We look forward to assisting you further. Kind regards, PetLabCo.®
Linda T.
I can't afford this anymore. Please cancel my order to receive them. Thank You so much!!!!!
Response from PetLabCo.Apr 15, 2026
Hi Linda, We're sorry to hear this. Our team will be reaching out to you to have this resolved as soon as possible. Kind regards, PetLabCo.
Carrie J.
I don’t want this anymore - they always send almost expired product - keep your old crap - I don’t want it!
Response from PetLabCo.Apr 15, 2026
Hi Carrie, We're very sorry you received a near-expired product. We appreciate your feedback. Our team will be reaching out to look into this for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.
Deb Y.
Decided to give this a fair shot with my two dogs. Have been using for between 60-90 days. Ordered from here and elsewhere (same product). Total waste of money. Teeth not whiter-looking and breath not fresher.
Response from PetLabCo.Apr 15, 2026
Hi Deb, We are sorry to hear that you did not see results with your two dogs. It might take up to 90 days of consistent use for supplements to show the best potential benefits. Each dog is different. We truly appreciate you for giving us a try. Kind regards, PetLabCo.
Raul L.
You keep charging me for orders I cancelled. Fraud
Response from PetLabCo.Apr 10, 2026
Hi Raul, We’re very sorry to hear that you’re still being charged after attempting to cancel your subscription. Could you please let us know how you processed the cancellation? Please note that subscriptions can only be canceled through our customer portal, where you can also check whether your subscription is still active. Our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.
