PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Denise W.
I placed my order 2 weeks ago and gave still not received it.
Response from PetLabCo.Apr 13, 2020
Hello Denise, we apologize for the inconvenience caused by this delay. Our Team is doing everything we can to ship in a timely manner. We appreciate your patience as we work together to alleviate the predicament that the current health situation has caused. Best, Petlab Co.
Beth W.
It’s been 3 weeks and there have been no order updates. I haven’t received anything yet so it’s hard to give a product review, but so far Petlab Co. only gets one at best.
Response from PetLabCo.Apr 13, 2020
Hello Beth, we sincerely apologize for the hardship caused by this delay. Our Team is doing everything we can to ship as fast as possible. We greatly appreciate your patience as we combat the predicament that the current health situation has caused. Best, Petlab Co.
GT
Conflicting information from different customer service representatives, Not advertising that there is a shortage right now and that deliveries will be delayed, And in the meantime my dog is suffering now because hes been out of these pills that have worked tremendously. Quite frankly I'm sick of the excuses.
Response from PetLabCo.Apr 13, 2020
Hello, we sincerely apologize for the hardship caused by this delay. Our Team is doing everything we can to ship in a timely manner. We appreciate your patience as we combat the predicament that the current health situation has caused. Best, Petlab Co.
Sharla
My item hasn’t even shipped yet. So my review is not even needed yet. I’m not a happy customer since I placed my order on March 28. I understand Covid issues. Thanks
Response from PetLabCo.Apr 13, 2020
Hello Sharla, We apologize for the delay with your order and the premature request for a review. Our Team is doing everything we can to get orders out in a timely manner. We appreciate your patience as we combat the difficulties that the current health situation has presented. Best, Petlab Co.
Iris H.
I did not receive my order that was placed om March 28th
Response from PetLabCo.Apr 13, 2020
Hello Iris, We apologize for the wait. Our warehouse has been affected by the current health situation and we are doing everything we can to keep shipping times down. Unfortunately, we are still experiencing some delays on our end and for that, we apologize. Your order should be with you as soon as possible. Best, Petlab Co.
Candice S.
I have been waiting and waiting for my dogs chewables to be shipped and it’s been over three weeks since placing the order. I have yet to receive any kind of update from this company about my order status. I’ve had to contact this company three times to find out what was going on and each time it was a “we’re working on it”. I was even told that the order would ship last week...still nothing. I understand that we are in difficult times right now, but I’d appreciate it if I could’ve at least gotten some kind of an update about my order and it’s delay in shipment. My dog needed the chewables desperately and couldn’t wait any longer. So I’d like to cancel my subscription and get a refund for the order. It’s funny how my money was immediately taken out of my account, but I have yet to receive any update about my order unless I ask and inquire.
Response from PetLabCo.Apr 13, 2020
Hello Candice, We apologize for the delay with your order and would love to assist you further. Look out for a follow-up message from us shortly. Best, Petlab Co.
Laura
I set up an automatic shipment of joint care for my 12 year old dog. The order was coming in a timely fashion so I never ran out. However....on March 9 2020 I was charged the $42.78. On March 27 2020 I sent an e mail asking about my shipment. The response was something happened to their computer system that kept my order from being shipped. The customer service person assured me it would be reprocessed and I would not be charged again. She also said it would be here in 5-7 working days. It has now been 10 working days and still no order. Now my senior Great Pyrenees has declined in her mobility due to being out of her joint support for over two weeks. I will be disputing the charge through PayPal and I will never use or recommend this company. Pretty pathetic to me during this trying time in America!
Response from PetLabCo.Apr 13, 2020
Hello Laura, Our sincerest apologies for the delay and inconvenience. Our warehouse has been affected by the current health situation and shipping times have been longer than usual for us. We would love to assist you and make this right. Look out for a message from us shortly. Best, Petlab Co.
Michelle K.
I ordered the dental liquid, and first off...they duplicated my order. I kept the second order and gave it to my sister in law. However, after a few weeks, my dachshund started getting ulcers on his gums. So I stopped using this stuff, and vet gave me medicine for his gums. They cleared right up. Vet recommended I not use this product for my dog. So I called customer service, told them the problem and to CANCEL MY AUTOSHIP,! I was told no problem!! Now I’m getting another order shipped to me as autoship WAS NOT CANCELED, I am contacting my credit card company and denying order. Someone at customer service ( my fault, did not get name ) failed to do her job!!!
Response from PetLabCo.Apr 13, 2020
Hello Michelle, We apologize that your subscription was unsuccessfully canceled. Our Team will be reaching out to you shortly to rectify this situation. Best, Petlab Co.
