PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Lynette
Right now I give the product one star because I have not received it.
Response from PetLabCo.Apr 13, 2020
Hello Lynette, We apologize for the delay with your order. The current health situation has caused unforeseen shipping delays on our end. Our Team is working hard to shorten these delays and get your order to you asap! Best, Petlab Co.
randee H.
This product keeps advertising but it’s been week and I still don’t have my product
Response from PetLabCo.Apr 13, 2020
Hello Randee, We apologize for the delay. Unfortunately, we have been impacted by the current situation resulting in order delays that are uncharacteristic of our normal shipping times. Our Team will be reaching out soon. Sincerely, Petlab Co.
Elaine H.
Dental Formula doesn't work!!!!!
Response from PetLabCo.Apr 13, 2020
Hello Elaine, Our deepest apologies that your pup did not see the desired effects. Please keep in mind that each dog is unique and therefore the response to the product may also vary. However, rest assured we will always honor our guarantee if you are unsatisfied. Please contact us directly if you need further assistance. Best wishes, Petlab Co.
Rob W.
Ordered to have a subscription to deliver every 2 weeks. Waited 3 weeks for first delivery, it was never sent. I was told to wait another week. It took me 4 emails to get my order canceled. There should be no reason a customer who cannot get their order fulfilled should have to ask and then tell the merchant to cancel their order. I held up my end and paid in advance for something the company cannot deliver. There is no reason I should be forced to wait.
Response from PetLabCo.Apr 13, 2020
Hello Rob, We apologize that the service you received was anything less than excellent. Our Team will be reaching out to you shortly to make this right. Best, Petlab Co.
Forrest T.
Ordered product 3-28-20. I still haven't received it. Customer Service has told me THREE different times it has already shipped. Now they say it will be here 04-15-20. I can't a straight answer from anybody.
Response from PetLabCo.Apr 13, 2020
Hello Forrest, We apologize for the confusion regarding shipping time. Our Team will be in touch with you shortly to sort this out. Best, Petlab Co.
Dwayne D.
Ordered products over two weeks ago and have not received them and you want me to review?
Response from PetLabCo.Apr 13, 2020
Hello Dwayne, We apologize for the intrusive review request. Our warehouse has been affected by the current health situation and our shipping times have been a bit longer than normal. We appreciate your patience with us as we work together to shorten this delay. Best, Petlab Co.
Eric S.
Honestly, I don't know what kind of review to give Petlab Co on their products since I haven't had the opportunity to give them to my dogs. It's been over two weeks since I placed an order and I haven't seen a thing yet in the mail! A little disappointing to say the least! Especially since I have a 15 year old dog that is really struggling in her back end, and I was thinking these supplements might make a difference with her mobility! We have been patient considering all that's going on in the world right now -- maybe you're backed up with orders or perhaps closed due to the current shut downs, but either way I would think a notice to your customers would be the very least that you could do, especially since the money for the order already came out of our account! Really hoping this is just a one-off situation and we get our products soon! Kind Regards, Kim & Eric Smith
Response from PetLabCo.Apr 13, 2020
Hello Eric, We apologize for the delay with your order. Petlab Co. has been affected by the current health situation which has caused order delays. Rest assured, we are doing everything we can to get your order to you swiftly. Look out for a message from us soon. Best, Petlab Co.
Carol M.
Every day I get emails trying to get me to buy more of your products, but sadly I still haven't received any of the products that I have already ordered. How do you expect me to review something that you have yet to send me?
Response from PetLabCo.Apr 13, 2020
Hello Carol, We apologize for the delay. Our warehouse has been affected by the current health situation which has caused some order delays. We appreciate your patience as we work through this trying time. Best, Petlab Co.
