PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 1,950 reviews with 1 star · Clear filters
Monique B.
I still have not revived my order and request a refund with no answer back from the company.
Response from PetLabCo.Apr 14, 2020
Hello Monique, We apologize for the longer than usual response time on our part. Our shipping operations have been affected by the current health situation and it may take longer than usual to receive your order. If you would like a refund, our Team will be in touch shortly to assist you. Best, Petlab Co.
Sophia S.
I ordered over a month ago and still have not received my order . Not happy for sure as my dogs need the joint medicine ! I will be Cancelling my subscription !
Response from PetLabCo.Apr 14, 2020
Hello Sophia, We apologize for the order delay. Unfortunately, shipping times have been longer than usual due to complications from the current health situation. Keep in mind that while it may take longer to receive your order, it will be on the way to you as soon as possible. Best, Petlab Co.
Joseph D.
It's a shame I did not have the opportunity to try your itch product. Your delivery service and customer information is Zero. Check with your customer service for details.....you may want to correct for future customers. Joe D. 407 405 6435
Response from PetLabCo.Apr 14, 2020
Hello Joseph, We apologize for the negative experience you've had and would love to rectify it. Look out for a call from our team. Best, Petlab Co.
Deborah D.
I ordered March 27th and still no package. I called on April 6th and was told it was shipped on the way those and should have on the 8th. No package on the 13th. No way to track the package. It did arrive on the 18th. I will update again if I see any improvement.
Response from PetLabCo.Apr 14, 2020
Hello Deborah, Our sincerest apologies for the delay. Our shipping times have slowed down unfortunately due to the current health situation. We are doing everything we can to ship as quickly as possible. Your patience is appreciated during this difficult time. Best, Petlab Co.
Derek H.
Today is April 13 and my order still has not been shipped from my order of March 30th. It seems like it is taking a long time to get it going. I’m not very happy with the service.
Response from PetLabCo.Apr 14, 2020
Hello Derek, We apologize for the wait. Unfortunately, we have been affected by the current health situation and shipping times have been longer than usual. Rest assured, we are doing everything we can to get orders out in a timely manner. Your patience is appreciated. Best, Petlab Co.
Maureen G.
Horrible customer service after one month still no delivery
Response from PetLabCo.Apr 13, 2020
Hello Maureen, We apologize for the order delay. Our Team is currently experiencing order delays due to the current global health situation. Rest assured, we are doing everything possible to get orders out the door in a timely manner. Best, Petlab Co.
Shawn V.
Had an order issue, was upsold joint care. I wanted to try it, but I didn't need tons of it. My wife called Petlab direct (funny, because we live in Las Vegas, where they are located), and we were told we'd be refunded due to the mixup. NEVER HAPPEND. Then, she called again, and was told the same, NEVER HAPPEND. Then a 3rd time. Still waiting for a refund of less than $40..If this company values their customers, I'd think they'd honor what they've told us. THEY said it would be refunded. All talk, no action. Seems they care about cash more than customers or pets. As you see below, they responded here. It's been 3 hours. NOTHING to me. Yeah. I figured as much. Update: 1 YEAR Later. Still dodging. Petlab offers me a refund, but doesn't admit to never paying back in the first place. This is one year later folks. Then tries to use covid as an excuse. Poor business practices aren't from a virus that does little to nothing to most of us (real numbers don't lie. 95%+ of us will never experience this virus). Petlab is a pathetic joke. And are far from honest.
Response from PetLabCo.Apr 13, 2020
Hello Shawn, We apologize for the negative experience you've shared. Our Team would love to assist you further with this refund. Please lookout for a message from us shortly. Best, Petlab Co.
Chris B.
I ordered joint chews on March 27 and received a notification that the order was on its way. It's now April 13 and we still haven't received them.
Response from PetLabCo.Apr 13, 2020
Hello Chris, We apologize for the delay with your order. The current health situation has caused unforeseen shipping delays sadly. Our Team is working hard to shorten these delays and get your order to you as soon as possible! Best, Petlab Co.
