PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 19, 2025

Hello Robynn, We’re very sorry to hear that your package was left exposed to the weather—that’s certainly not the experience we want for you. Please note that while we do not have direct control over how couriers handle deliveries, we will report this incident to our delivery partner to ensure they are aware of your concerns. You’re also welcome to report this directly to your local courier for additional follow-up. We are truly heartbroken to hear about the loss of your dogs. Please know our thoughts are with you during this difficult time. Regarding your subscription, we’d be happy to help adjust the quantity and push out future deliveries so they better suit your current needs. In the meantime, our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you letting us know. Kind regards, PetLabCo.

Response from PetLabCo.Nov 19, 2025

Hello Robbynne, Thank you for letting us know! We’re glad your neighbor was able to bring the package over, but we’re sorry for the inconvenience caused by the delivery mix-up. We truly appreciate your feedback, and we’ll be sure to report this to our shipping partner to help prevent it from happening again. If you ever need anything, we’re always here to help! 🐾💛 Best Regards, PetLabCo.

Response from PetLabCo.Nov 18, 2025

Hi William, We're thrilled to hear that your orders arrived right on time! If there’s ever anything we can do to make it a full 5-star experience, we’d love to hear your thoughts at [email protected]. Your support means a lot to us! Warm regards, PetLabCo.

Response from PetLabCo.Nov 18, 2025

Hello Tracy, Thank you for your feedback! If you won’t need your next shipment until January 2026, we’d be happy to adjust your subscription schedule to match your needs. In the meantime, our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you letting us know. Kind regards, PetLabCo.

Response from PetLabCo.Nov 17, 2025

Hi Tiffine, Thank you so much for sharing this with us — and we're sorry to hear about the dental sticks you’ve received. We checked on our end, and it looks like we don’t currently have an account linked under your details for any Dental Sticks orders. One of our Customer Experience team members will reach out to you directly to help locate your Prebiotic Dental Sticks order and make sure everything gets sorted out properly. We truly appreciate you letting us know, and we’ll make sure you’re taken care of. Warm regards, PetLabCo.

Response from PetLabCo.Nov 17, 2025

Hello Jenny, We appreciate your feedback. We're happy to hear the probiotics are making a positive difference to Sadie! We also recommend our Allergy & Immune - Probiotic Chews - Target occasional skin sensitivities and paw licking with PetLabCo.’s powerful probiotics for dogs with seasonal allergies. Since Sadie is a bigger dog and you’re running out before 30 days, we can adjust your subscription to ensure you’re receiving the right amount for her size. If you could kindly share her weight, I’d be happy to customize her plan so you never run out. Our team will also be reaching out to you shortly to make sure you get all the assistance you need. Best Regards, PetLabCo.

Response from PetLabCo.Nov 14, 2025

Hello Darren, We appreciate your feedback and are glad the order process was easy and responsive for you. It's great to know that we've earned your confidence. Give your dog some extra pats from us! Warm regards, PetLabCo.

Response from PetLabCo.Nov 14, 2025

Hi Greg, We're happy to hear that the ProBright keeps Ellie's teeth clean! It's great to know your vet is pleased with her dental health at 12 years old. We love hearing how our products are helping pets and their owners. Thanks for your positive feedback. Best regards, PetLabCo.