We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
PetLabCo, thepetlabco.com
Website
thepetlabco.com
Category
Pet Stores
Location
New York, New York
Listed on Five Star Index
2026
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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George doesn’t like it. I have tried mixing it in sprinkling it. He is starting to tolerate it, but we have not seen any results of teeth yet but we are hopeful.
Response from PetLabCo.Sep 2, 2025
Hi Sheila,
We appreciate you sharing George's experience. It's good to know he's starting to tolerate it. We realize it can be tough to stay patient when you're not seeing signs of progress yet. Your dedication to your pup's well-being really comes through, and we hope you see more noticeable results soon.
Thanks for your feedback and patience!
Best regards,
PetLab Co.
CK
Christie K.
My dog wouldn’t eat them
My dog didn’t like these chews one bit. I tried everything to sneak them into her food. She would barf them up after eating. It didn’t help her with her constant itching.
Response from PetLabCo.Aug 31, 2025
Hi Christie,
We're sorry to hear your pup didn't take a liking to our supplement. Every dog has their own unique tastes and preferences, and we understand this product may not have been the right fit.
We know how frustrating it can be when our pups aren't excited about what we offer them.
If you'd like to explore alternative options, feel free to reach out to our Customer Experience Team at [email protected]. We'll be happy to guide you through other options that may be more suitable to your pup's palate.
Best regards,
PetLab Co.
LI
Linda
My experience has been good but I am…
My experience has been good but I am not happy with the results of the allergy and itch product. My dog’s fur is now showing to be dry and his body odor has increased since he began this supplement.
Response from PetLabCo.Aug 26, 2025
Hi Linda,
We appreciate your feedback and are sorry to hear you've had this experience. We'll look into this issue for you. A member of our customer experience team will be reaching out to learn more about your dog's experience. Thanks for bringing this to our attention.
Kind regards,
PetLab Co.
CQ
Connie Q.
IALLERGYS WITH A PET
I have been giving my toy poodle the PetLab Allergy & Immune tabs now for almost 3 months and have not yet seen any results with his scratching and licking his paws. I will continue using these for an additional time but we are also looking at environmental allergies with our dog. I'm hopeful we can solve this allergy problem in time.
Response from PetLabCo.Aug 19, 2025
Hello Connie,
We appreciate you sharing your experience. We're sorry that the Allergy & Immune Chews didn't deliver the desired results for your dog. To experience optimal results, we recommend consistently using our products for at least 3 months. Hang in there, and we'll keep our fingers crossed for your dog to find some positive changes in the upcoming weeks.
All the best,
PetLab Co.
CH
CHERI
Lady 2 1/2 months on meds
We are in our 2 1/2 month of meditation I got for her probiotic, scratching, paws, has improved some poops are good but the scratching and licking is still not were it should be not very well under control, help
Response from PetLabCo.Aug 1, 2025
Hi Cheri,
We’re sorry to hear your pup is still dealing with some discomfort. While it’s great to hear there’s been some positive changes with her digestion, supplements can take up to 3 months of consistent use to show their full, optimal results. Every pup is unique, so progress can vary.
If you’re concerned, we definitely recommend checking in with your vet for additional guidance. And if you’d like to explore an alternative product that may better support her needs, feel free to reach out to us at [email protected] — we’re more than happy to help!
Best regards,
PetLab Co.
EQ
Erica Q.
Multivitamin for dog
Bought multivitamins for my dog on January 2025. It was a pack of 3, used 1 within the expiration of June 2025. The 3rd week of July, I open a sealed bottle of multivitamins and there are white dots on each and every multivitamin. Open the last sealed bottle and the same. I email The Pet Lab Co on July 24th, include pictures, get an email from AI and to include pictures and someone will get back to me (Remember, I already included pictures). On July 27th, AI closed the ticket. July 27th, same email, same pictures, AI responds, I respond with the pictures again.
I understand it was past expiration. But when I got a response from CS, they could not help me or even explain to me what was going on. It was in the dark closet since I received it, sealed. This shouldn't have happened even a few weeks after expiration.
Response from PetLabCo.Aug 1, 2025
Hi Erica,
We're sorry to hear about this frustrating experience—not only with the product but also with the support process. We understand how disappointing it must have been to receive automatic responses after clearly providing the information we asked for, and not to get the clarity or help you deserved.
We'd really like to take a closer look at this for you. Could you please share your order ID? Thank you for your patience, and we look forward to resolving this for you.
Best regards,
PetLab Co.
AH
April H.
Great Customer Service
Great Customer Service. My dog's think they're getting treats. But, I don't see any results and this is the 3rd month. I know everything doesn't work for ALL, but they're not working for either my Morkie or Yorkie. So these are pretty much very expensive TREATS. UNFORTUNATELY!!!!
Response from PetLabCo.Jul 30, 2025
Hello April,
Thank you so much for your feedback. We're sorry to hear that you haven’t seen the results you were hoping for. While many pet owners begin to notice positive changes sooner, supplements can take up to 3 months to show results—and even then, every pup is unique, so what works wonderfully for one may not always work for another.
If you're open to exploring an alternative product that might be better suited to your dogs' needs, we’d be more than happy to help! Just reach out to us anytime at [email protected], and our team will be ready to assist you. Thank you again for giving us a try, and for the kind words about our customer service—it truly means a lot.
Best regards,
PetLab Co.
LS
Lureva S.
Well I didn't realize that it take so…
Well I didn't realize that it take so long for the paw linking nd scratching to stop its been 40 days now nd still lacking and scratching, how long will it take before he gets some relief????
Response from PetLabCo.Jul 19, 2025
Hi Lureva,
We're sorry to hear you're not seeing changes yet with our product. It's important to keep in mind that supplements can take time (typically around 3 months) to show benefits. Some dogs may experience positive changes within the first month, while others may take up to 2-3 months. We recommend continuing to use the supplement for a little longer so your pup can fully experience its benefits.
All the best,
PetLab Co.
