PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Stacey S.
Only received one probiotic chew container. I ordered two. Please send me the other one as I have paid for it
Response from PetLabCo.Apr 24, 2026
Hi Stacey, we're sorry to hear about this experience and we appreciate you taking the time to leave this review. We have sent you an email to further assist with this! Best regards, PetLabCo.®
Susette H.
I never received my order and PetLab refused to compensate for it or even send me a replacement. Their customer service was awful and I don't recommend buying any product from them because if something happens, you are just out of luck!
Response from PetLabCo.Apr 26, 2026
Hello Susette, We’re truly sorry to hear about your experience, and we never intended to make you feel this way. We always strive to ensure our customers feel supported, and we’d like the opportunity to learn more about what happened. Could you please share your order ID so we can locate your account and assist you further? Best Regards, PetLabCo.
Steve M.
We have been trying the allergy and immune pills for my 3 year old chocolate lab for well over 6 months. Have not missed one dose. It does not appear to be doing what I was led to believe. So I am cancelling. It might work for someone else but not for us. I feel like we wasted all that money because we were told it would take at least 3 months and we kept at it for maybe 10 months or so without the results we were led to believe that we would receive. Maybe we should have just listened to others who said to let your dog develop natural immunity and allergy protection like we did for our other two labs in the past.
Response from PetLabCo.Apr 23, 2026
Hi Steve, we're sorry to hear about this experience. We have sent you an email to further assist you. We look forward to hearing from you! Best regards, PetLabCo.®
James M.
I have tried to cancel my auto ship a few times and now have enough product to open a resale shop. Not good.
Response from PetLabCo.Apr 22, 2026
Hi James, we're sorry to hear about this experience. We have sent you an email to further assist you with this. We look forward to hearing from you. Best regards, PetLabCo.®
Mrs Margaret Townsend B.
I’m so disappointed,I ordered probiotics chew ,one time purchase and my dog would not eat them ,I never subscribed and to cancel the next order petlab.co make it difficult to cancel,you can’t call them ,I feel I have been scammed.Margaret Townsend,
Response from PetLabCo.Apr 26, 2026
Hello Mrs Margaret, We’re truly sorry to hear about the confusion and that your pup was not a fan of the Probiotic Chews. We understand how frustrating this experience must have been, and we never want you to feel that way. Before completing an order, customers are always able to review whether the one-time purchase or subscription option has been selected. Please note that subscriptions can be managed or canceled through our customer portal, where you can also check the current status of your subscription. You’re also always welcome to contact us directly for assistance with cancellations or any concerns. We offer a “Contact Us” form on our website, which is the fastest way to reach our team. If you’ve had trouble getting in touch with us, we’d be happy to investigate further. Please share your order ID so we can locate your account and assist you right away. Best Regards, PetLabCo.
JERRY W P.
I have I’ve been trying six months or more for the cancel my subscription and it just keeps coming and coming. I’m ready to turn it over to my district attorney for fraud and theft of money.
Response from PetLabCo.Apr 23, 2026
Hello Jerry, We’re truly sorry to hear about your experience trying to cancel your subscription multiple times, and we understand how frustrating this must have been. This is certainly not the experience we want any customer to have. After reviewing your account, we were unable to locate any previous cancellation requests. If you could share more details about how you attempted to cancel, we’d be happy to investigate this further. For reference, subscriptions can be canceled at any time through our customer portal or by contacting our support team directly. We appreciate the opportunity to look into this and help resolve it for you. We take concerns like yours very seriously and would like the opportunity to make this right as quickly as possible. Our team will be reaching out to you directly to review your subscription, ensure it is fully canceled, and address any billing concerns. Thank you for bringing this to our attention. We appreciate the chance to resolve this for you. Best Regards, PetLabCo.
William mcC from J.
Your sending me too much product?
Response from PetLabCo.Apr 21, 2026
Hi William, We apologize that you received excess product. You always have the option to make adjustments as needed to your subscription by logging into your Customer Account Portal. Our team will be reaching out to you for further assistance. Thanks for your feedback. Best regards, PetLabCo.®
Crystal N.
We have a 1 acre property and we found the package out in our arena next to the street-pitched over the fence! It had been there for a least a few days or possibly a week. We found on Tuesday 4/15/26 by chance. It has never been delivered like that before-Very disappointed that it happened like that-especially since it had rained in our area
Response from PetLabCo.Apr 21, 2026
Hi Crystal, We appreciate you bringing this delivery issue to our attention. We're sorry to hear your package was left outside your property and exposed to the weather. Our team will be reaching out to you for further assistance. Thanks for your feedback. Best regards, PetLabCo.®
