PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Juan O.
I put a order several days ago, never get the product. cancel the order few days ago and no money back
Response from PetLabCo.Apr 21, 2020
Hello Juan, We apologize for the delay. One of our team members will be reaching out to ensure we have addressed all your concerns. Your patience is greatly appreciated during this time. Best wishes, -Petlab Co.
Tamara G.
This is my first order, I haven’t gotten my order yet, it’s taking so long. I wish petlab would let me know when they are gonna ship them. I do understand about the delay, but my dog needs his joint chews very bad. I hope the joint chews is as good as they say. I’m just excited about getting them and getting Eli (my dog) started on them. Thank you so much!
Response from PetLabCo.Apr 16, 2020
Hello Tamara, We apologize for the delay with your order and any inconvenience. Unfortunately, the current health situation has caused a slower shipping time than usual. Your order will be fulfilled as soon as possible. Best, Petlab Co.
Robert A.
Charged wrong Told a “glitch” Promised delivery date but Never sent Received a letter stating I could get a refund and when I requested the refunded money received another email stating they “may” send it in a week or two ignoring my request to be refunded Not happy After this review I received an email stating they would refund ONLY $9.00 of a $42.00 order they NEVER shipped - THIS IS A SCAM as I have just read my same situation from another review yet my review is not on their web page - funny - not Seems the positive reviews are fake I am reading as well SCAM SCAM SCAM SCAM SCAM UPDATE: I called and customer service then told me they refunded $9.00 - if I wanted more they need to request it and see ........... then stated if I could not wait until the 4/27 shipment (not the Consistent with “it already shipped” numerous times or you will have product in 3 - 5 days) Asked for a supervisor and - “ not available “ Asked for owner - “we don’t know how to contact them” LIES, MADE UP STORIES- SHAME on you for blaming covid19 when you charged my card well before this happened OBVIOUSLY tells much about what kind of company they are Received a response stating they will refund yet I NEVER received a refund confirmation ANOTHER LIE FROM PETLAB
Response from PetLabCo.Apr 16, 2020
Hello Robert, We apologize for any inconvenience. We will always honor our guarantee or ensure you receive a refund. We would love to correct these issues for you as soon as possible. Look out for a message from us shortly to further assist you. Best, Petlab Co.
Brenda B.
Still haven't gotten reply to my emal
Response from PetLabCo.Apr 16, 2020
Hello Brenda, Our Team will be reaching out to you shortly to assist with the address change you requested. Look out for a call from us soon. Best, Petlab Co.
Gaynor Johnson Was W.
Disgusted with this company. Had no idea it was on a subscription basis .eEmailed 4 times to cancel was told money being refunded . No money has been regundedaftef a month. Now money taken from my account again!!! My doggy has sadly passed away this week this is an upset and a huge hassle I could have done without. Get your act together and refund my money I do not wish to receive any more of these
Response from PetLabCo.Apr 15, 2020
Hello Gaynor, We would like to first express our condolences for the loss of your dog. Our apologies that our subscription service was not clear as well. Our Team will get this handled for you asap! Look out for a message/call from us soon to further assist you. Best, Petlab Co.
Daniel G.
I ordered chews for our arthritic dog on March 27th. Our credit card was charged immediately. There was nothing on the company’s website saying that the product was on back order. Despite the company claiming it has a 100% money back guarantee, I have emailed them four times over the past 10 days, politely asking that my order be cancelled and that my credit card be refunded. With each email, I’ve received a reply asking me to be patient, that “stock has now been received and my order will be shipped immediately,” or another stating, “we will ship all orders by April 20th.” Another email reply claimed to be from “Chris, Pet Lab Co CEO and co-founder,” stating that my order would be shipped with complimentary expedited shipping (!!) while also repeating the company’s ludicrous claim that if any customer wishes for a refund, the company is happy to provide one. I don’t want your product anymore. More to the point, my dog doesn’t want your product. If you promise a money back guarantee upon request, HONOR IT! Otherwise, your company has no credibility and risks being labeled a scam. Other buyers beware.
Response from PetLabCo.Apr 15, 2020
Hello Daniel, We will cancel your order and refund you if that is what you would like. Our Team will be reaching out soon to assist you further. We apologize for the negative experience. Best, Petlab Co.
Jim
My dog has been using the joint care. I ordered more over a month ago and still have not received it. I sent an email asking about it and they said I would get a confirmation email when it was shipped. I still have not heard from the company. They also didn’t tell me there would be a wait. Very frustrated. Not good business.
Response from PetLabCo.Apr 15, 2020
Hello Jim, Our sincerest apologies for the delay with your order and lack of communication. We have been affected by the current health situation which has caused unforeseen order delays and hardships. Our Team is working hard to get to everyone in a timely manner. Best, Petlab Co.
james M.
Customer service less than even alittle but helpful. Love your product, I am a monthly subscriber and haven’t received product in the last 2 months. I keep getting the run around and “someone will email you the outcome”. But that never happens. I really would love to just cancel my subscription it is nothing but a headache. I really feel like I have wasted the money is paid you. Because no product is being shipped to me.
Response from PetLabCo.Apr 14, 2020
Hello James, We apologize for the shipping delay. Our Team would love the opportunity to turn around your experience and further assist you. Be on the lookout for a call and/or email from us soon. Best, Petlab Co.
