PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Don't B.
I never received this month's order. You did, however, take the money from my account on 4/9. Now my dog is without the joint care he needs.
Response from PetLabCo.Apr 27, 2020
Hello, We apologize for the delay. Orders have been delayed due to the current health situation. Our team is working hard to get shipments out as soon as possible. Rest assured, your order will be with you soon! Best, Petlab Co.
TL
Order the joint supplement on 4/6/20. It's 4/25/20 and I have not received the product or correspondence concerning a delay or whatever may be happening.
Response from PetLabCo.May 18, 2020
Hello, We apologize for the delay with your order. The current health situation has caused delays on our end. Please keep in mind, our team is doing everything possible to get orders out quickly. Your order will be with you soon! Best wishes, Petlab Co.
Tawny W.
I just gave them a great review. I lost my job this week and I cannot believe they are giving me hard time about cancelling my subscription in one of the hardest economic times in history! Beware now! I will never order another thing here. never.
Response from PetLabCo.May 18, 2020
Hello Tawny, We are very sorry to hear about your situation. Our team would be happy to assist you with discontinuing your enrollment in our loyalty program. Be on the lookout for a call from us soon! Best wishes, Petlab Co.
Dean M.
I have been waiting for over 2 weeks to get a confirmation that my order was shipped . I have emailed twice with no response. Horrible service! Thank you for replying to my request and providing an update on my order. Totally understand impact of current situation on shipping etc and was just frustrated with no one responding to my earlier request. Thanks
Response from PetLabCo.Apr 27, 2020
Hello Dean, We apologize for the delay with your order. Due to the current health situation, shipping times have increased in order to ensure the safety of you and our fulfillment team. Rest assured that we are doing everything we can to get your shipment out as soon as possible. Your order will be with you soon. Kind regards, Petlab Co.
Jan Marold B.
This product took a long time to arrive. I used it on my Pomeranian for over a month and didn't do a thing. If I could give it 0 stars I would.
Response from PetLabCo.Apr 27, 2020
Hello Jan, Our sincerest apologies that your pup did not see the desired effects, and that delivery took longer than anticipated. Please keep in mind that each dog is unique and therefore the response to the product may also vary. However, rest assured we will always honor our guarantee if you are unsatisfied. Please contact us directly if you need further assistance. Best wishes, Petlab Co.
Paulino S.
Horrible in every aspect of business.
Response from PetLabCo.Apr 27, 2020
Hello Paulino, We apologize that your experience with us has been anything less than excellent. Our team would love the opportunity to change your mind. Please contact us directly if there is anything we can assist you with. Sincerely, Petlab Co.
Adrienne M.
I haven't received my order. Would be nice to get it, then rate your company!! Kind of feel cheated at this point 🤨 #thankstothecoronavirus
Response from PetLabCo.Apr 24, 2020
Hello Adrienne, We apologize for the delay. Petlab Co. has been affected by the current health situation and order delays have resulted from this. We anticipate shipping times to return to normal shortly. At the moment, our team is working hard to get orders out quickly. You will receive your order as soon as possible. Best, Petlab Co.
Darlene Hall P.
I've used two bottles of this and can not tell any different. Not going to order any more, no use in giving away my money.
Response from PetLabCo.Apr 24, 2020
Hello Darlene, Our deepest apologies that your pup did not see the desired effects. Please keep in mind that each dog is unique and therefore the response to the product may also vary. However, rest assured we will always honor our guarantee if you are unsatisfied. Please contact us directly if you need further assistance. Best wishes, Petlab Co.
