Ann G.
I ordered pet lab chews for joints on…
I ordered pet lab chews for joints on 4/14. Item still has not shipped 15 days later. I understand delay is due to covid19. But petlabs charges card on date of purchase instead of date of shipment. Why do you not charge card at time of shipment like other co? Your response still does not answer my question. Why do you charge my credit card for purchase that has not been shipped? I will not receive your product because I cancelled the order.
Response from PetLabCo.Apr 29, 2020
Hello Ann, We apologize for the delay with your order. Shipping times have been delayed due to obstacles presented by the current health situation. Our team is working very hard to get orders out in a timely manner. Your patience and understanding are much appreciated at this time. Your order will be with you soon! Best wishes, Petlab Co.



