Barry
Bad experience Made Better
I have a small dog that is easily affected by changing diet habits. I tried this product to help her. The company sent the product through Canada Post (knowing there was a possibity of a strike). After contacting the company I was assured they would resend it and they resent it through Canada Post. I have only had two months of the the product and have not received any more supply. I cannot speak to the product but will say there is VERY POOR customer service from this company. Update - Customer service has contacted me and have addressed this. I still would hope that as a company they would use a different carrier than Canada Post. I have decided to up my experience to three starts
Response from PetLabCo.Oct 12, 2025
Thank you for taking the time to share your experience with us. We're truly sorry to hear about the delivery issues you've faced — we understand how frustrating it can be. We appreciate you bringing this to our attention, and we'd love the opportunity to make things right. Please reach out to us directly by emailing [email protected] or by calling our Customer Experience Team at +1 873-300-6088. We’re here to help and want to ensure both you and your pup have a much smoother experience moving forward. 🐾 Warm regards, PetLabCo.



