PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Audrey P.
I can't log onto my account to manage my subscription!
Response from PetLabCo.May 24, 2025
Hi Audrey, We're sorry to hear you're having difficulty logging in to your account. We'd like to help look into this. Kindly share your order details so we can check your account and help manage your subscription. Thank you! Best regards, PetLab Co.
Susan H.
My dogs don't like them.
Response from PetLabCo.May 24, 2025
Hi Susan, We're sorry your dogs aren't big fans of the Probiotic Chews. We know how frustrating it can be when our pups aren't excited about what we offer them. Here are some suggestions we have found successful when a dog is being a picky eater. Place a little peanut butter on the chew (Xylitol free) Wrap the chew in a piece of cheese Place a little bit of plain yogurt on the chew Wrap the chew in a thin piece of their favorite meat Place on their favorite food or treat When considering any of these suggestions, please keep in mind any allergies or sensitivities your dog may have. If you have any other concerns, we recommend speaking with your veterinarian. Please let us know if you have any additional questions. Best regards, PetLab Co.
Cynthia R.
Too much product to often
Response from PetLabCo.May 24, 2025
Hi Cynthia, Thanks for sharing your feedback! We understand you have plenty of products right now. Someone from our team will reach out to you through email so they can help adjust your delivery frequency based on your dog's needs. We appreciate your continued trust and support! Best regards, PetLab Co.
Antimo Mastrostefano I.
Im not seeing much of a difference so I think the $75.00 a month isn't worth the small results. How do I cancel the order?
Response from PetLabCo.May 24, 2025
Hi Antimo, We're sorry to hear that you haven’t seen the results you were hoping for. Each dog is unique and what works for one may not work for all. We do have an alternative product that may be better suited to your pup's needs, and we'd love the opportunity to help find the right fit. Someone from our team will reach out to you regarding your order/subscription question. All the best, PetLab Co.
Amy J.
I signed up for a 2 month subscription and I'm still waiting for my package. I've been waiting for 2 weeks now after the order was generated. So no I'm not pleased and about to cancel
Response from PetLabCo.May 24, 2025
Hi Amy, We're so sorry you had this experience. We understand how frustrating it can be! We checked your account and can see that someone from our team has spoken to you and gotten this resolved over the phone. Thank you so much for your patience, and we hope your dog enjoys the Skin Care Bundle. Don’t hesitate to reach out to us at [email protected] if you have other concerns. All the best, PetLab Co.
Frances G.
I can't get into my account. Try to change my password and never get sent the link to change it. Trying to change my delivery dates on my subscription and it tells me I don't have an account. The website is a joke.
Response from PetLabCo.May 22, 2025
Hi Frances, We're sorry for the frustration caused while trying to manage your subscription. It looks like the sign-up process for your account may not have been fully completed, which would explain why you're unable to log in or view your account. One of our team members will be reaching out to help with your delivery date. Thanks again for your patience — we’re here to make this right. Best regards, PetLab Co.
Jeanette D.
I used this product for about a year for my dog, hoping it would help with his allergies, but no success. Was really hoping this would give him some relief
Response from PetLabCo.May 22, 2025
Hi Jeanette, Thank you so much for giving our product a try and for your dedication to helping your pup feel better. We're truly sorry to hear that it didn't provide the results you were hoping for. We get that every dog is unique, and what works for one may not work for all. If you're open to it, we’d be more than happy to look into an alternative product that might be a better fit for your dog’s needs. Just let us know at [email protected], and we’ll do our best to help you find something that could work better for him. We’re here to support you both in any way we can. 🥰 Kind regards, PetLab Co.
Deanna G.
Petlab does it work. I think it makes a difference
Response from PetLabCo.May 22, 2025
Hi Deanna, We appreciate your feedback and are glad it seems to make a difference. Your feedback is important to us, and we appreciate you sharing your experience. If you have any questions or need further assistance, please don’t hesitate to reach out at [email protected]. We're here to help! Warm regards, PetLab Co.
