PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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David P.
Cancelled order and I'm still receiving and getting charged for them
Response from PetLabCo.May 3, 2026
Hi David, we're sorry to hear about this experience and we appreciate you taking the time to give us this feedback. We've sent you an email to further assist, we are available to help via email or phone. We hope to hear from you soon. Best regards, PetLabCo.®
Tom S.
I Cancelled this and it still showed up Need Refund
Response from PetLabCo.May 2, 2026
Hi Tom, thank you for leaving this review and we're sorry to hear about this issue. We have sent an email to further assist you. We hope to hear from you soon! We're available via email and phone. Best regards, PetLabCo.®
ANNETTE S.
I have been trying to cancel this for months, I no longer have a Dog. I am paying for something I don't need or want. If you can help with this it would be wonderful. Please help with canceling this auto order.
Response from PetLabCo.May 1, 2026
Hi Annette, We are so sorry to hear about your experience. That is certainly not what we want for our customers. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®
Sean V.
Our dog won't eat this stuff. I couldn't tell you if it works. Advertisements make it look like sprinkling a little bit of powder on a few bowls of food, and like magic, bright white teeth. Nope, it's a monthly subscription.
Response from PetLabCo.Apr 29, 2026
Hello Sean, We’re sorry to hear that your dog did not take to the product and that your experience did not meet your expectations. When a new element is added to a dog’s daily food, it's common that they may eat less while adjusting. Best adheres to moist kibble or wet food. Some have found adding a bit of chicken broth at first can help during the adjustment period. It might take up to 3 months of consistent use for supplements to show the best potential benefits. Each dog is different. Some dogs see the benefits within month 1, and some see the best results from months 2 and 3 onwards. We always want managing your subscription to feel simple and stress-free, and we regret that this wasn’t your experience. If you’re still having trouble or need further assistance, please don’t hesitate to reach out to us directly at [email protected]. Could you please provide your Order ID so we can look into this for you? Best regards, PetLabCo.
Brook T.
Unfortunately my dog didn’t love the taste and it gave him diarrhea that last a several days after I spotted giving it to him. I can’t say if it would help with his teeth because it agreed horribly with his stomach.
Response from PetLabCo.Apr 28, 2026
Hi there! We’re really sorry you and your dog had this experience. We’d love the opportunity to look into this further. Can you please share your order number so we may locate your account? Best regards, PetLabCo.®
Melinda M.
I’ve been trying to cancel but they don’t seem to understand the word NO.
Response from PetLabCo.Apr 26, 2026
Hi Melinda, we're sorry to hear about your experience. Upon checking, we were unable to locate any messages from you. We're so sorry your messages did not reach us as intended. We’re here to help and have sent you an email to assist further. You can also reach us by phone or email anytime. We look forward to connecting with you! Best regards, PetLabCo.®
Dirk L.
the bag was wet inside and one of the dental powder containers had broken open. It was completely unusable
Response from PetLabCo.Apr 28, 2026
Hi Dirk, We are so sorry you have had this experience. We'd love the opportunity to look into this for you. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®
Claire M.
I have kept trying to cancel this because I no longer have a dog and my cat does not like this. I am very dissatsifed
Response from PetLabCo.Apr 25, 2026
Hi Claire, we're sorry to hear about this experience and that your cat isn't enjoying the product. We're happy to assist with this. We've sent you an email to further look into this for you. We look forward to hearing from you! Best regards, PetLabCo.®
