PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Sep 23, 2026

Hello Kip, Thank you for sharing your experience! We’re so glad to hear that the prebiotic powder has made a positive change to your pup. We completely understand how frustrating it can be to receive more product than you need. You can adjust your delivery frequency or postpone future shipments at any time. If you need help updating your subscription, our team would be happy to assist! In the meantime, our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you letting us know. Kind regards, PetLabCo.

Response from PetLabCo.Sep 19, 2026

Hello Adrienne, Thank you so much for being a loyal customer and for using our products for your girls for so many years! We’re so glad to hear that it made a positive change and that your Autoship arrives on time to make sure you never run out. That said, we’re sorry to hear about the inconsistencies you’ve experienced with the chews. Could you please provide your Order ID so we can look into this for you? Best regards, PetLab Co.

Response from PetLabCo.Sep 19, 2026

Hello Tawnia, We completely understand how challenging it can be when a picky pup notices something different in their food, even when you’re using a small amount. We appreciate you giving the product several tries and sharing such detailed feedback. We’d be happy to look into the unopened products you have and see how we can assist you. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Sep 19, 2026

Hello Renee, We’re sorry to hear that your dog is no longer enjoying the product. We completely understand that every pup has their own preferences, and we appreciate you giving our product a try. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Sep 14, 2026

Hello Judy! We're so happy to hear that your chihuahua is enjoying PetLab ProBright® Advanced and that you've noticed positive changes! It's wonderful that even a picky eater loves it. We appreciate your continued trust in our product. Kind regards, PetLabCo.

Response from PetLabCo.Sep 14, 2026

Hello Shie, We are sorry to hear that you did not see results. It might take up to 3 months of consistent use for supplements to show the best potential benefits. Each dog is different. Some dogs see the benefits within month 1, and some see the best results from months 2 and 3 onwards. In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Kind regards, PetLabCo.

Response from PetLabCo.Sep 14, 2026

Hello Paul, We are sorry to hear that you did not see results. It might take up to 3 months of consistent use for supplements to show the best potential benefits. Each dog is different. Some dogs see the benefits within month 1, and some see the best results from months 2 and 3 onwards. In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Kind regards, PetLabCo.

Response from PetLabCo.Sep 8, 2026

Hi Renee, Thank you so much for your feedback. We completely understand your concern about the price—it's an important consideration. Please know that we do our best to keep costs as low as possible while maintaining the quality our customers (and their pups!) rely on. We’re committed to using high-quality ingredients, thoughtful packaging, and providing a caring customer experience. We truly hope the benefits speak for themselves and make a positive difference for you and your pup! We'd be happy to go over your account details with you to ensure you are on the most cost-effective plan for your needs. Someone from our Customer Experience team will follow up with you shortly to provide support. Warm regards, PetLabCo.®