PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 510 reviews with 2 stars · Clear filters
Jeanne
The package was delivered to the house next door which is an abandoned house! I didn’t discover until 2 days later!
Response from PetLabCo.Aug 24, 2026
Hi Jeanne, We’re really sorry you had this experience and for the frustration it has caused. We’d be happy to look into this for you. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®
Julie P.
The probiotics are great. Noodles is on his second month. The itch spray -very expensive - was a total waste. Doesn't do a thing. Very disappointing.
Response from PetLabCo.Aug 17, 2026
Hi Julie! We appreciate you sharing your feedback. We're glad the Probiotic Chews are working well for Noodles. We're sorry to hear you were disappointed by the other product. We'd love to learn a little more about what you received and how you used it so we can better understand your experience and help point you toward the right solution for Noodle. Someone from our Customer Experience team will follow up with you shortly to provide support. Warm regards, PetLabCo.®
cc
The package was not placed near my door was dropped on my walkway out in the open.
Response from PetLabCo.Aug 13, 2026
Hi there, We’re sorry to hear that your package was not placed correctly. We want to ensure that all our packages arrive to our customers in the best possible way. We are investigating this on our end. However, we also encourage you to provide feedback directly to the carrier. Kind regards, PetLabCo.®
Verakay J.
Have tried to cancel for several of your mailings emailed tried calling and you keep sending them and charging us ! I have 3 un opened bags !!! Would love to send them back get refund and stop the resending of your products! My pups hate it !
Response from PetLabCo.Aug 11, 2026
Hi Verakay! We are so sorry you have had this experience. While we weren't able to locate any phone calls or messages from you in our system, we would be happy to assist you with this. Our team can be reached here: Phone: 1-866-473-8522 Email: [email protected] We are sorry to hear your dogs aren't a fan of the product. We understand all dogs are unique, including their tastes. Someone from our Customer Experience team will follow up with you shortly to provide support. Warm regards, PetLabCo.®
Liz S.
I tried PetLabCo.’s probiotic chews, to help with my dog’s itchy skin. Due to a first time customer promotion, I bought six months of chews and was told to use consistently for 90 days to see results. We’re on our sixth month and haven’t noticed any improvement. Huge disappointment!
Response from PetLabCo.Aug 10, 2026
Hi Liz, We are sorry to hear you have not seen the desired results. We understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options. Someone from our Customer Experience team will follow up with you shortly to provide support. Warm regards, PetLabCo.®
Loren C.
My dog is still itching and scratching paws are still red and inflamed
Response from PetLabCo.Aug 3, 2026
Hi Loren, We are sorry to hear you have not seen the desired results. Supplements can take up to 90 days of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options. Someone from our Customer Experience team will reach out to assist shortly. Thank you so much for sharing your experience! Regards, PetLabCo.®
Rommel O.
My dogs doesn’t like to eat the product. That’s why I want to stop now the monthly delivered of that product. Because I pay for nothing and lot of that product in my home.
Response from PetLabCo.Jul 29, 2026
Hi there! We are sorry to hear your dog isn't a fan of it yet. We understand all dogs are unique, including their tastes. Some customers have shared that adding a little xylitol-free plain yogurt or peanut butter have helped their dogs to enjoy it. Just keep in mind any allergies or sensitivities your dog may have. In the meantime, we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time. If you haven’t created an account yet, you’ll need to do that before you can log in. Here’s the link for your convenience: https://account.thepetlabco.ca/login Someone from our Customer Experience team will also follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®
Judi G.
I've been giving my girls the dental powder for quite a while I'm on the auto subscription plan very recently I got an email of a special you were offering I decided to put an order in and received it last week Yesterday I got a notice that my auto refill had been shipped When offering to new clients, it would be great if an discount offer was given to subscription clients
Response from PetLabCo.Jul 14, 2026
Hi Judi, We appreciate your feedback. We value all of our customers and want to make sure we're giving everyone the best deal possible, which is why we offer a 20% discount on our subscriptions along with additional discounts for bulk orders (ex. 3 containers every 90 days is a better cost per container than 1 tub every month). Regards, PetLabCo.®
