PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Oct 8, 2026

Hi Cristina, We are sorry to hear about your experience! When a subscription is selected at checkout, the default setting is monthly. This can be changed from your account portal here: https://account.thepetlabco.com/login It is very important for us that our customers understand their subscription purchase. That is why at checkout we make sure to mention how frequently the customer will be billed underneath the product, and we mention the subscription frequency in the order confirmation email. We see that you have been in touch with a member of our team. They were able to cancel your subscription and issued a full refund for your last order. We truly appreciate you giving our products a try! Regards, PetLabCo.®

Response from PetLabCo.Oct 8, 2026

Hi Deon, We are very sorry to hear about your experience. It is very important for us that our customers understand they've signed up for a subscription. That is why at checkout we make sure to mention how frequently the customer will be billed underneath the product, and we mention the subscription in the order confirmation email. We also make sure that a reminder email goes out 7 days before the next order would process, so customers aren't surprised. We'd love the opportunity to look into your experience further and are hoping you will respond to our request for more information. Regards, PetLabCo.®

Response from PetLabCo.Oct 7, 2026

Hi Pamela, We are sorry to hear about your experience. That is certainly not what we want for our customers. We would love the opportunity to look into this for you. Can you please reply to our request so we may locate your account and assist you further? Best regards, PetLabCo.®

Response from PetLabCo.Oct 1, 2026

Hi Roy, We are so sorry to hear you have not received your last order. That is certainly not the experience we want for you. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®

Response from PetLabCo.Sep 29, 2026

Hi Philip, We are very sorry to hear about your experience, as this is not what we want for our valued customers such as yourself. We take your concerns seriously. We see that you have been in touch with a member of our Customer Experience department, and a refund has been issued. It will reflect on your method of payment in no more than 10 business days. We truly appreciate you bringing these concerns to our attention. Our team is working to investigate this, and we will be in touch if we need further information. In the meantime, please let us know if there is anything at all that we can do to further assist you. We are here and happy to help. Best regards, PetLabCo.®

Response from PetLabCo.Sep 29, 2026

Hi Marie, We are so sorry you have had this experience. That is certainly not what we want for our customers. We were unable to locate any cancelation requests from you to any of our support channels. Our team can be reached here: Phone: 1-866-473-8522 Email: [email protected] You can find this information both on our website and the product label. We also offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time. If you haven’t created an account yet, you’ll need to do that before you can log in. Here’s the link for your convenience: https://account.thepetlabco.com/login Someone from our Customer Experience team will follow up with you shortly to provide further support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®

Response from PetLabCo.Sep 28, 2026

Hello Melanie, We’re very sorry to hear about your experience and understand how frustrating and concerning this situation has been, especially after dealing with it for several months. Customers have the option to select either a one-time purchase or a subscription when placing an order, and we never want anyone to feel that they were enrolled unexpectedly. We’d like to review what happened with your account, including any subscription activity and charges, so we can better understand the situation and assist you. Our team will be reaching out to you directly to look into this further and work toward resolving any outstanding concerns. Kind regards, PetLabCo.®

Response from PetLabCo.Sep 28, 2026

Hello Alicia, We’re very sorry to hear about the repeated issues with how your packages have been delivered. We completely understand your concern about your order being left on the grass, where it could potentially be taken or exposed to insects. While deliveries are handled by the carrier, this is certainly not the experience we want for you. We’d like to look into the delivery details and see how we can help prevent this from happening with future orders. Our team will be reaching out to you directly to assist further. Thank you for bringing this to our attention and for giving us the opportunity to help make this right. 💙 Best Regards, PetLabCo.