PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.May 26, 2020

Hello Vicki, We apologize for the mishap with our company. We will be more than happy to assist you further in this situation. We have directly messaged you with further steps on finding a solution. Best wishes, Petlab Co.

Response from PetLabCo.May 22, 2020

Hello Jeff, We are sorry to hear that your experience with us was anything less than wonderful. Our team would be happy to assist with your concerns. Please respond to our private message when you are available and we will assist you from there. Kind regards, Petlab Co.

Response from PetLabCo.May 22, 2020

Hello Randy, We are sorry to hear that your pup didn't quite like our product and your customer experience was anything less than excellent. When you get a chance please message us back directly so that we can further assist you on this matter. We look forward to being in touch with you! Best wishes, Petlab Co.

Response from PetLabCo.May 21, 2020

Hello Krystal, We are sorry to hear that you are unsatisfied so far with our product. We hope that once you do try the product you will love it, despite the size. If not, we will absolutely honor our guarantee and make sure you are satisfied. We look forward to hearing from you again! We wish you all the best, Petlab Co.

Response from PetLabCo.May 21, 2020

Hello Deirdre, We are sorry to hear about your experience so far with our company. Unfortunately, due to the current situation, much of our current products are being sold on presale. Whenever you get the chance, we have messaged you directly to further assist you in receiving your product as soon as possible. Best wishes, Petlab Co.

Response from PetLabCo.May 21, 2020

Hello Frank, We have heard your concerns and apologize for the delay and any inconvenience this situation may have caused you. We have located a tracking number for your order and it should be arriving within two days (the tracking information has sent to you via a private message). Our Team has emailed you a return label so that you can send your package back to receive a full refund. Again we do apologize for all the delays and lack of response. Being fur parents ourselves we understand how frustrating it can be to wait for a 'miracle'. Please let us know if there is anything at all that we can do for you. Kind regards, Petlab Co.

Response from PetLabCo.May 20, 2020

Hello Ed, we apologize for the delay with your order. The current health situation has caused order delays on our end. We would be happy to provide an update asap. Please respond to our private message as soon as you are able. Best wishes, Petlab Co.

Response from PetLabCo.May 20, 2020

Hello Leah, we apologize for the delay in shipping your order. Due to the current situation our team is working all hours to ensure that orders are being placed and sent through successfully. When you get the chance, please view our direct message to you so that we can assist you further. Regards, Petlab Co.