PetLabCo.Reviews of thepetlabco.com

Worst company I have ever dealt with!! I placed an order on May 6th and this company has made empty promise after empty promise of delivery!! All I want is a refund for the product that I STILL have not received! Time to get the BBB involved!!

Products didn't do anything for my four dogs with allergies. I contacted customer service and asked for a full refund since their conditions have not changed in the slightest and was denied a full refund because the tubs were all used up (four dogs + two tubs = giving the product an honest chance to work). I am extremely disappointed in this product and company. 100% satisfaction guaranteed is a lie and I will not recommend these products to anyone. Do not waste your money! THERE ARE BETTER PRODUCTS & honest companies out there!

We ordered two dental formula and clear eye choose for $98.00 on 05/15/2020. Until to date (06/14/2020) we have not received the order. Called many a times to find out where the package is. Customer Services Rep wasn't able to help or to give a firm answer . They didn't know whats happening to the order and none of the CSRs were helpful. Tracking # provided by them showing as DHL, however they said it's coming thru the USPS ?? and it doesn't show any tracking updates. Every time we called, they say you may receive the package soon and no details. Highly unsatisfactory service and I advise you to be careful when purchasing directly thru these people.

I loved the joint chews for my dogs. But I don't love petlab. Petlab will charge your card and never ship your order and blame it on coronavirus. I don't understand why a company should charge you money and then tell you it's your fault the products aren't here. If you can't keep up on the demand cancel all orders until you can. Get your company/products together before you take people's hard earned money.

Terrible Customer service. Ordered from them last month and never received communication of my order was on back order, but they charged my credit card. My wife called and the customer service rep was rude and she hung up. I called back and thought it was taken care of. There was plenty of product. Was told my order would be received 5 to 7 business days. Well, that came and went. Called back yesterday and given the run around. They canceled our order, and no communication was ever sent. Spoke to trixy, a supervisor. I told her that now it was theft because of them not refunding my money. The BBB will be notified along with the credit card company. Trixy told me that they will also do an investigation which I don’t believe will be done. She told me that I will be receiving my item next week. Will see. So be very wary of this company.

Ordered mine, We have a springer spaniel that's fighting allergies and itching and petlab did not make a difference whatsoever

Having an issue with customer service or lack thereof. My sister ordered product, did not use, got a return authorization and sent it back with the label provided. Have sent multiple emails to check on refund to no avail. Provided all info requested and have had no response for a week.

If I could give this company -10 I would! They send me an order I did not want. I contacted them to inform them. They said they would give me a partial refund which I STILL have not got. I told them to cancel my monthly subscription which I didn’t want. They said they would but they STILL have not. They have now sent me another automatic purchase which I don’t want. Absolutely terrible customer service. Avoid this company, they are robbers!