PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 6, 2025

Hello Joyce, We’re so sorry for the confusion with your recent order and truly appreciate you letting us know. We completely understand that you’d like to adjust your subscription. Our team would be happy to help update your account so you only receive 1 Probiotic Chew and 1 Allergy & Immune Probiotic Chew moving forward. In the meantime, our team will be reaching out to ensure you’re fully taken care of. Thank you so much for bringing this to our attention — we truly appreciate it! All the best, PetLabCo.

Response from PetLabCo.Nov 6, 2025

Hello Suzanne, We’re so sorry to hear that your dog isn’t taking the product — we completely understand how that can be challenging. Our team would be happy to help you cancel your subscription and make sure everything is taken care of. In the meantime, our team will also be reaching out to make sure you’re fully taken care of. Thank you so much for letting us know. We really appreciate you bringing this to our attention! Kind regards, PetLabCo.

Response from PetLabCo.Nov 6, 2025

Hello Cheryl, We’re so sorry to hear about the delay with your delivery. We completely understand how frustrating it must have been to wait after seeing your order marked as out for delivery. While our standard delivery timeframe is typically 3–5 business days, delays can occasionally occur due to courier scheduling. We’ll share your feedback with our shipping partners to help improve future deliveries. Thank you for your patience and for bringing this to our attention. We truly appreciate your understanding. Kind regards, PetLabCo.

Response from PetLabCo.Nov 5, 2025

Hello Jenna, Thank you for taking the time to share this with us. We’re truly sorry to hear that your delivery was left by your garage door instead of your front door. We’ll be sure to pass this feedback along to our delivery partners so they can be more mindful with future deliveries. Kind regards, PetLabCo.

Response from PetLabCo.Nov 5, 2025

Hey Michael, Thank you so much for sharing this with us, and we’re truly sorry to hear that your package was left out in the open. We completely understand your concern. We’ll be sure to pass this feedback along to our shipping partners so they can be more mindful of leaving packages moving forward. We really appreciate you letting us know, and we’re here if you ever need anything else. Kind regards, PetLabCo.

Response from PetLabCo.Nov 6, 2025

Hello Carol, We’re so sorry to hear that your dog didn’t enjoy our products. We know how particular our furry friends can be when it comes to taste! We’d love to learn more and see how we can make this right for you. In the meantime, our team will be reaching out to make sure you’re fully taken care of. Thank you so much for bringing this to our attention — we truly appreciate it! Kind regards, PetLabCo.

Response from PetLabCo.Nov 3, 2025

Hi Melissa, We’re sorry to hear about your experience with the delivery. We completely understand your frustration. We truly appreciate you taking the time to share this feedback with us, and please know we’ll be reporting this issue to the carrier so it can be addressed. We don’t ever want something like this to happen again, and your feedback helps us work toward ensuring a smoother and more respectful delivery experience in the future. Kind regards, PetLabCo.

Response from PetLabCo.Nov 3, 2025

Hi Michael, We’re sorry to hear that your package was thrown on the ground — that’s truly upsetting, and we completely understand how concerning that must have been for you. We never want any of our customers to experience this kind of handling, and we’re very grateful you took the time to let us know. We’ll be reporting this to the carrier so we can help make sure it doesn’t happen again. Your feedback means a lot to us, and we truly appreciate your patience and understanding. All the best, PetLabCo.