PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Linda M.
I don't want anymore product. Please stop.
Response from PetLabCo.May 9, 2026
Hi Linda, we appreciate you taking the time to leave this feedback. We're more than happy to assist with this, we have sent you an email to further assist with this. We are available via email, phone and chat, please don't hesitate to reach out to us with any questions or concerns! Best regards, PetLabCo.®
Ann
Given the company never responded to my email, I will post it here: Cancel my subscription immediately. Your products made my dog throw up multiple times on different days so I am certain they were the source of his upset tummy. I want to return and be refunded for this order and do not want to receive any more of your products. How can I return or refuse delivery so these products come back to you and I am not charged for this product that made my dog sick. Kindly confirm receipt of this email and send a refund/instructions to return this shipment.
Response from PetLabCo.May 7, 2026
Hi there, Ann! We’re sorry you and your dog have had this experience. We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further? Best regards, PetLabCo.®
Jayson
Terrible subscription ui how do I cancel
Response from PetLabCo.May 6, 2026
Hi there, Jayson! We’re really sorry you had this experience and for the frustration it has caused. We offer a Customer Account Portal in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time. If you haven’t created an account yet, you’ll need to do that before you can log in. We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further? Best regards, PetLabCo.®
Anita C.
Product quite simply does NOT WORK. Spent $160, followed instructions to the letter, tried multiple applications to NO AVAIL. What a WASTE OF BLOODY MONEY.
Response from PetLabCo.May 5, 2026
Hi Anita, We’re really sorry you have not seen the desired results for your dog. We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further? Best regards, PetLabCo.®
virginia a S.
my dog can not take thisit gives him the whenhe takes it .i have ben trying to stopthe order and it nover gets stoped stop it now thank you
Response from PetLabCo.May 5, 2026
Hi Virginia, We are very sorry you and your dog have had this experience. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®
Pam
I notified PetLab that my dog was DEAD and I have 2 shipments that I need to return. This is product is too expensive to keep getting. Again my dog is DEAD.
Response from PetLabCo.May 5, 2026
Hi Pam, We are so sorry to hear about the loss of your beloved pet. From all of us at PetLabCo.®, please accept our deepest condolences to you and your family at this time. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®
Miles C.
I want to cancel my subscription. My dogs hate this. When I try to, it will not let me cancel. This is frustrating and concerning that your company is making it impossible to cancel!
Response from PetLabCo.May 4, 2026
Hi Miles! We're sorry to hear your dog isn't a fan of the supplement! We understand all dogs are unique including their tastes. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®
John H.
The delivery service put it in the driveway. It was driven over
Response from PetLabCo.May 3, 2026
Hi John, thank you for taking the time to leave this feedback and we're sorry to hear about this delivery experience. We've sent you an email to further assist with this, we're available via email and phone. We're happy to help, we look forward to hearing from you! Best regards, PetLabCo.®
