PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Betty M.
Told you my dog passed 5/11/2020. Wanted to return all unopened jars. Not a word of reply. Betty Moore-Sullivan
Response from PetLabCo.Jul 20, 2020
Hello Betty, We apologize for the delay in response. Sadly we have been impacted by the current health situation. We appreciate your patience with us and would love to make this right. Please contact us directly at (702)827-4737 when you have a moment so we can further assist you. Sincerely, Petlab Co.
Holly G.
The formula seem to start working after a few weeks, but now my picky pup won't drink his water. I even tasted it myself and couldn't tell any taste at all. I've stopped it for a week or so and will gradually build back up. The chews were not a big hit either, however, my neighbors dogs loved them.
Response from PetLabCo.Jul 21, 2020
Hello Holly, we apologize your pup didn't like the products. We are so happy you donated the unused products to a neighbor and it works for them. If any other issues arise please contact us directly at (702)827-4737. We would love to help you solve the issues. Sincerely, Petlab Co.
Narelle
This product did not do anything it promised. Did not remove the stains, if anything the area looked worse than before using. Neither did it deter my cat from going back to the area. Would NEVER recommend!!
Response from PetLabCo.Jul 21, 2020
Hello Narelle, we deeply apologize for the products not working with your kitty. Since every cat is different and the products being supplements they don't always do the trick. We like to recommend our customers to donate the unused products to a family member/friend but we will always honor our 90-day money-back guarantee if you are still unsatisfied. Please reply to our private message when you have the chance so we can find a solution together. Sincerely, Petlab Co.
Client
J’ai un abonnement de joint care depuis le debut mai, J’ai reçu la première livraison le 19.05. Le 05.06 j’ai été débité de 2 pots joint care que je n’ai toujours pas reçu à ce jour 16.07. Mon chien en a besoin. Je vous ai envoyé plusieurs messages auquel vous n’avez pas répondu. Je pensai que vous étiez serieux. Que faut il penser ?
Response from PetLabCo.Jul 17, 2020
Bonjour, nous nous excusons pour le retard dans la réponse. En raison de la situation actuelle, notre personnel limité travaille sans relâche 24 heures sur 24 pour acheminer les commandes le plus rapidement possible afin de répondre à l'augmentation de la demande. Nous serions ravis de vous aider à trouver la solution parfaite pour répondre à vos envies. Veuillez répondre à notre message privé lorsque vous avez un moment afin que nous puissions vous aider. Cordialement, Petlab Co.
Liliane R.
Bonsoir J'ai commandé deux boîtes de PETLAB CO JOINT CARE le 11 jujn 2020 pour une valeur de 46,95 euros. A ce jour, je ne suis toujours pas livré. Soit vous effectuez toute suite la livraison soit vous me rembourser maintenant. Roch liliane sur Wavignies Oise France Urgent
Response from PetLabCo.Jul 21, 2020
Bonjour Liliane, nous nous excusons pour le retard dans la réponse. En raison de la situation actuelle, notre personnel limité travaille sans relâche 24 heures sur 24 pour acheminer les commandes le plus rapidement possible afin de répondre à l'augmentation de la demande. Nous serions ravis de vous aider à trouver la solution parfaite pour répondre à vos envies. Veuillez répondre à notre message privé lorsque vous avez un moment afin que nous puissions vous aider. Cordialement, Petlab Co
Patricia H.
I have been using 3 of your products. The calming chew which hasn’t changed my dog at all. The other products is the itch relief and that hasn’t help either my dog is still licking with no relief. The last product is the dental water treatment but a much as this cost their breath hasn’t improved at all.
Response from PetLabCo.Jul 16, 2020
Hello Patricia, we appreciate you sharing your experience and deeply apologize that none of our products worked with your fur baby. We like to keep in mind that every pup is different and the supplements won't work for all pups. We would love to help find a solution that fits you. Please contact us directly at (702)827-4737 for further assistance. Sincerely, Petlab Co.
Shannon K.
Absolutely disgusted. DO NOT subscribe on petlab, I have emailed several times and called this company, who told me on the phone that my order and subscription had been cancelled and I would receive a confirmation email - not the case, did not receive an email, and I received the product today, and I cannot get any reply on whether or not my subscription has been cancelled, extremely unhappy, don't trust this company at all. DO NOT SUBSCRIBE!!! Product is brilliant, I will order from Amazon in future.
Response from PetLabCo.Jul 16, 2020
Hello Shannon, we deeply apologize for the frustration you've been caused, thank you for bringing this up to our attention. We would be happy to assist you in finding the best possible solution. Please reply to our private message when you get a chance. Sincerely, Petlab Co.
Terry P.
customer service was horrible and receiving the product
Response from PetLabCo.Jul 16, 2020
Hello Terry, we deeply apologize for the service being anything less than excellent. Thank you for your patience during this trying time. If you need any further assistance please contact us directly at (702)827-4738. Sincerely, Petlab Co.
