PetLabCo.Reviews of thepetlabco.com

I ordered a 1 time purchase for the joint care but have noticed you have put me on subcription which I do not want, not sure they are working for my dog but if I find he is improving will order again but not on subcription. I have sent about 3 emails to cancel my subcriotion but not had a reply. Can you please cancel my subcription as I dont understand why you do this to customers without there permission makes me angry that you are taking advantage of your customers. If I find you take more money out of my account I would say that will be fraud as you do not have my permission.

I have tried to email customer service countless times and no one ever responds. Terrible customer service.

I signed up for the monthly auto shipment. I received the initial order, but not the next month. They did however, charge my credit card. I called and left messages and sent several emails with no response. I finally cancelled the order and disputed the charge on my credit card. After that I saw multiple posts on Facebook with others have the same problem.

I ordered a week ago - doesn't even say dispatched when I check. Not happy and requested a refund but no response from this company whatsoever. Very disappointed and will not use again.

I used this product for 2 months daily (2 orders) & noticed no difference in my dog's teeth. His teeth were cleaned in March 2019 & vet noted 'light tarter' in March 2020. I expected to see some difference so, hopefully, I could delay another vet cleaning. I don't understand testimonials saying that this product removed all tarter from their dog's teeth. Can't comment on bad breath because my dog doesn't have that problem. Called customer service & was told I had to use it longer!

From the time they charge my card - It takes them 2 - 3 weeks to ship the product out. Very sad because the product is Good! Just need to be quicker with getting the product out.

I tried my 13 year old dog on your itch relief chews but unfortunately she doesn't like them if I crumble one up and mix it in her food will it have the same affect please as she scratches and licks her paws non stop I've tried everything from the vets and online you are my last hope please can you help x

Like the product but nothing else. 1) First order went fine, delivery delays. Decided to get on the auto-refill reschedule. 2) Second order going down hill. Was billed on the 25th but product wasn't sent to delivery service until the 20th of the following month. No product yet but I'm sure (had I not canceled) I would again be bill in five days (25th) for the next order 3) Decided to take them up on an offer. Purchased a product, they were given two additional products for the same price. So clicked on that link. Not only did it put the two additional items in my card but it added two more. Didn't catch until submitted. Immediately seen my mistake, call the service number. Out of order, call another... no one answers. Send email to "Contact Support", no reply. Sent another email based on different address presented elsewhere. Again no response. Couple weeks later, all items delivered. Still no response to two emails and attempts to call. Too bad.