PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Aug 5, 2020

Hello Karen. Our sincerest apologies for any negative feelings you have toward the Customer Service that you have received. We hope to resolve that matter moving forward. In regard to your order, we will have an agent from our Customer Support team reach out to you to rectify and process any necessary refund. Respectfully. Petlab Co.

Response from PetLabCo.Aug 5, 2020

Hello Marcie, Our deepest apologies that your pup did not see the desired effects. Please keep in mind that each dog is unique and therefore the response to the product may also vary. However, rest assured we will always honor our 90-day money back guarantee if you are unsatisfied. Please contact us directly if you need further assistance. Respectfully, Petlab Co.

Response from PetLabCo.Aug 5, 2020

Hello Pierson, Our deepest condolences to the loss of your lab. We are happy to hear that you liked th product while using and sincerely apologize for any mishap in charges made on your account. We will look into this matter deeper and be reaching out to you shortly. Respectfully, Petlab Co

Response from PetLabCo.Aug 4, 2020

Hello JT, We are terribly sorry to hear about the difficulties you experienced while placing your order. Rest assured, we will be glad to investigate this matter further and provide you a resolution. A representative will be reaching out soon! Respectfully, Petlab Co.

Response from PetLabCo.Aug 4, 2020

Hello, We are sorry to hear that you have been less that satisfied with our customer support. Our team is dedicated to providing outstanding customer service no matter the issue and we would like to assure you that should an issue arise, we would take care of it swiftly. Unfortunately, we have been impacted by the current situation resulting in order delays that are uncharacteristic of our normal shipping times. Our Team will be reaching out soon. Best, Petlab Co.

Response from PetLabCo.Aug 4, 2020

Hello Robert, We sincerely apologize that the product you received was anything less than excellent. We also apologize for the mishap with your most recent order. Rest assured, we are working to provide you with a resolution, Your patience is appreciated as we resolve the matter. Regards, Petlab Co.

Response from PetLabCo.Aug 4, 2020

Hello Brenda, We apologize that the service you received was anything less than excellent. Subscriptions with us are completely optional and flexible and we are always happy to alter them for our customers. Our mission is to help pet lovers everywhere give their furry friends a natural new lease on life where they are happier and healthier so that your time with them is spent playing rather than paying for costly medical treatments. We will be contacting you shortly to resolve this and any other concerns you may have. Best, Petlab Co.

Response from PetLabCo.Aug 6, 2020

Hello Tracy, During May when your order was, we did have a backlog due to staffing issues at our production and distribution centers due to Covid. This has now been fixed and we are back to next day shipping which is 3-5 days delivery for customers. Our Team will be in touch immediately to discuss this further with you. Sincerely, Petlab Co.