PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Aug 6, 2020

Hello Shelley, We are truly sorry for the inconvenience you experienced while placing your order. Please rest assured you can reach us 24/7 at [email protected] and M-F 9am-5pm EST. at (702) 827-4738. We will be sure to check the website for grammatical errors. If you need any further assistance please contact us directly. Respectfully, Petlab Co.

Response from PetLabCo.Aug 7, 2020

Hello, We are truly sorry for the inconvenience you experienced while placing your order. We are working to modify the website to make it more user friendly, however currently our Customer Support team can be reached 24/7 at [email protected] and M-F 9-5 pm est at (702) 827-4738. Should you need any further assistance. Respectfully, Petlab Co.

Response from PetLabCo.Aug 7, 2020

Hello Winona, Our sincerest apologies to learn that you have not received your order. Please allow us the opportunity to sort this out.a member from our Customer Support Team will be in touch immediately. Respectfully, Petlab Co.

Response from PetLabCo.Aug 7, 2020

Hello Cynthia, Petlab Co. has been affected by the current health situation due to COVID-19. Consequently, this has caused substantial order delays. Please be assured that our team is doing everything in their power to get orders shipped as quickly as we can. We apologize for any inconvenience this has caused you. We appreciate your patience with us during this difficult time. Respectfully, Petlab Co.

Response from PetLabCo.Aug 7, 2020

Hello Michael, We sincerely apologize for any mishap with your most recent order. We will review your account and an agent from our Customer Support team will be contacting you shortly. Respectfully Petlab Co.

Response from PetLabCo.Aug 7, 2020

Hello Pete, Our deepest apologies that your pup did not see the desired effects. We respect that each animal is unique and has different physiological needs. There are some options we can discuss as well in regard to getting your animal the relief they deserve. Rest assured we will always honor our 90-day money back guarantee if you are unsatisfied however, a member from our Customer Support team will be happy to reach out to you and go over product and options. Respectfully, Petlab Co.

Response from PetLabCo.Aug 7, 2020

Hello Jeannette, We sincerely apologize for any mishap with your most recent order. We will review your account and an agent from our Customer Support team will be contacting you shortly. Respectfully Petlab Co.

Response from PetLabCo.Aug 7, 2020

Hello Christine, We are sorry to see your negative feelings toward our responsiveness. We have reviewed your account and it appears that we do not have a complete phone number for contact. We have reached out via email, please be sure to check your inbox or spam folders. In the event you wish to reach us, our Customer Support team can be reached 24/7 at [email protected] and M-F 9-5 pm est at (702) 827-4738. Should you need any further assistance. Respectfully, Petlab Co.