PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Dec 8, 2025

Hello Neal, Thank you so much for your 4-star review! We’re glad to hear you had a good experience overall. While our products are shipped through third-party couriers, we understand how important smooth and reliable delivery is. We’ll make sure to pass along your feedback to our team so we can continue improving this part of the experience. If there’s anything we can help you with or if you have questions about your order, please feel free to reach out at [email protected]— we’re here to help! All the best, PetLabCo.

Response from PetLabCo.Dec 6, 2025

Hello Shelly, We appreciate you sharing your experience. We're glad the probiotics have made a positive difference to your pup. We're happy you're able to skip shipments as needed to make it work for you. Best Regards, PetLabCo.

Response from PetLabCo.Dec 2, 2025

Hello Joyce, Thank you for sharing your feedback. We’re glad to hear your shipment arrived on time! We’re sorry that we didn’t respond to your concern sooner. Could you please let us know how you reached out to us? We’re currently unable to locate any requests under the email address on file, and we want to make sure we resolve this for you as quickly as possible. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Dec 2, 2025

Hello Karri, We're happy to hear that our product has made a positive impact on your two dogs! Thank you for sharing your valuable feedback with us; we appreciate it. Best Regards, PetLabCo.

Response from PetLabCo.Dec 2, 2025

Hello Cyndi, Thank you for your review! We’re glad to hear that everything was fine with your order. We wanted to clarify that the reason your tubs arrived in separate mailers is that the orders were placed on two different days. That’s why you received two separate packages. You can place future orders together, and they’ll be shipped in a single package for your convenience. We hope this clears up any confusion and appreciate your understanding! Best Regards, PetLabCo.

Response from PetLabCo.Dec 1, 2025

Hello Darcy, Thank you for sharing your experience! We’re glad to hear that your most recent delivery arrived without any issues. We truly appreciate your patience over the past few months and hope your future shipments continue to arrive smoothly. If there are any issues with your previous orders that have not yet been addressed, please don’t hesitate to reach out to us. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Best Regards, PetLabCo.

Response from PetLabCo.Dec 1, 2025

Hello Deamaris, We appreciate you sharing your experience. We're glad to hear that you've seen some positive differences in our Tailored Allergy & Immune over the past few months. However, every dog has different needs, and it may take a different approach to see the results you’re hoping for. If you’d like, our team can help explore alternative options to better support your pup’s needs. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Best Regards, PetLabCo.

Response from PetLabCo.Nov 27, 2025

Hello Linda, We're sorry you're not seeing the desired results with our product. We've found it usually takes 3 months of the recommended daily dose to see potential benefits. That's normal for any supplement. We completely understand that cost is an important consideration. While our pricing reflects the premium ingredients and high standards we uphold, we do offer bulk discounts and subscription savings to help make it more cost-effective over time. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.