PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Katherine
Only 2 of the 3 items arrived. The bag was completely open. I have reported this by email to your company.
Response from PetLabCo.Nov 10, 2025
Hello Katherine, We’re very sorry to hear that your order arrived incomplete and that the bag was open. That’s certainly not the experience we want for our customers. 🐾 Our team has received your email and will be reaching out directly to make sure you’re fully taken care of. Kind regards, PetLabCo.
Karen P.
Bottle wasn’t sealed. Order was delivered on time.
Response from PetLabCo.Nov 10, 2025
Hello Karen, We’re sorry to hear that your bottle arrived unsealed, and we completely understand how frustrating that can be. While we’re glad your order arrived on time, our team will be reaching out directly to ensure this is resolved and that you’re fully taken care of. Kind regards, PetLabCo.
mleach
My dog isn't eating them. Please discontinue my subscription.
Response from PetLabCo.Nov 10, 2025
Hello Leo, We’re sorry to hear your pup isn’t enjoying the chews — we know how frustrating that can be! 🐾 Some tips that have worked for picky eaters include adding a little peanut butter, wrapping the chew in cheese or a favorite treat, or mixing it with a bit of plain yogurt. When trying these ideas, please keep in mind any allergies or sensitivities your dog may have. If you’d still like to discontinue your subscription, our team will make sure that’s taken care of. Thank you for sharing your feedback! Kind regards, PetLabCo.
Richard N.
Delivery was fine but have an excess amount of product.
Response from PetLabCo.Nov 9, 2025
Hello Richard, We’re glad your delivery arrived smoothly! 🐾 We’ll be reaching out to ensure your order is adjusted so you don’t have any excess product. Thank you for letting us know — we truly appreciate your feedback! Kind regards, PetLabCo.
Sande
I am not noticing an improvement in his licking and itching on month 2, and had to bring him in for a shot. I already have the 3rd month’s supply so I will continue using it, but living in Florida isn’t easy for many dogs.
Response from PetLabCo.Nov 9, 2025
Hello Sande, We’re sorry to hear that your dog is struggling with licking and itching. 🐾 Some dogs can take up to 3 months of consistent use to show the full benefits of our supplements, and we understand how challenging it can be, especially in Florida’s climate. We truly appreciate your patience and hope the third month brings positive changes. Please don’t hesitate to reach out if you have any questions or need further guidance. 💙 If you have any questions or need further guidance, please email us at [email protected] or contact our Customer Experience Team at +1-866-4-PETLAB (1-866-473-8522). 💙 Best Regards, PetLabCo.
Tracy K.
I’ve noticed my dogs teeth have gotten whiter, but their breath is still not good.
Response from PetLabCo.Nov 9, 2025
Hello Tracy, We’re glad to hear your dogs’ teeth are looking whiter! 🐾 Our product also helps freshen bad breath. We truly appreciate your feedback. In the meantime, our team will be reaching out to make sure you’re fully taken care of. Thank you for letting us know — we really appreciate you bringing this to our attention! Best Regards, PetLabCo.
Sharon T.
My dog only eat small portions and I have 4 packages left from last order,I do not need any more right now. I will order more after the new year. Sharon Thibodeau
Response from PetLabCo.Nov 9, 2025
Hello Sharon, Thank you for letting us know. We appreciate you sharing that your dog eats small portions, and you have enough food for now. We'll be here when you're ready to order again after the new year! If you have any questions in the meantime, please feel free to reach out to us at [email protected]. We hope to hear from you soon! Best Regards, PetLabCo.
Robert E.
Seemed to work for a while but not
Response from PetLabCo.Nov 6, 2025
Hello Robert, We're sorry you're not seeing the desired results with our product. We understand that every dog is unique, as well as how they respond to certain ingredients. We’d love to learn more about your pup’s experience so we can help. Our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Kind regards, PetLabCo.
