Chase
Terrible customer service
Terrible customer service. Shipment was fast, that has been the only positive. I understand the powder takes 3 months possibly to see some results for black build up, I get it, however this is due to the product affecting my dogs diabetes and blood sugar levels. I had to stop because she wasn't doing well with the addition of the product. I tried contacting them multiple times via email but they never responded even after two weeks. I had to do a credit card chargeback with them.
Response from PetLabCo.May 20, 2026
Hi Chase, We are so sorry you have had this experience. We'd love the opportunity to look into this further. Someone from the Customer Experience team will follow up with you shortly. Thank you for bringing this to our attention. Regards, PetLabCo.®