PetLabCo.Reviews of thepetlabco.com

I have contacted Pet Lab 2 times to cancel an order (that totaled over $70) that was processed because I left their website!!! I have contacted them through their websites "contact" option. I still haven't heard from them. NOW, I have received an email that my "shipment has been sent"!!! I don't know what Pet Lab is all about but they have some real issues with customer service. Now I get to deal with "returns" because they did not get back to me.I have waited over 2 days to hear from Pet Lab

I'm afraid itchy skin care products didn't work for my dog Benji ,I'm doing what ever I can to stop his condition .

I just received this product for my dog a few days ago. I started using it 2 days ago and currently I’m at the vet with my dog because she got sick from using this product! She is coughing, gagging, and vomiting white foamy liquid. DO NOT BUY THIS PRODUCT!

my dogs monthly joint pills were 3 weeks late !

If I could put 0 stars I absolutely would, simply for the fact that the customer service is HORRIBLE. I tried to order ONE container of Itch Chews for my dogs just to try. After I put my card information in, I was immediately charged for another container and a container of Joint Chews as well. I immediately tried to cancel the order, which was not even an option, so I emailed them, had to create a ticket just to send the email, and then waited for a reply and did not get an answer. Today I received an email saying the order has shipped. I’ve been waiting on the phone for an hour trying to get ahold of someone and emailed them again with once again no answer.

I purchased the chews on the 5th July have received nothing.Can see payment on my Paypal account £33.95 but cannot find any order information on my emails so cant send email as i cant retrieve any order number so how do i chase it up or get a refund for something i didnt receive.Meanwhile my poor dog is still itching really badly. Update what a surprise I send an email to the account given with a picture of my payment taken through paypal and it is unable to deliver.I will make sure i warn other people on my social media not to use this company.Had to request a refund through paypal which i now have.No contact from company to explain or apology.Wouldnt order again

Tres mecontente ; j ai passé une commande que je n ai pas validée car l on m avait ajouté des produits que je ne voulais pas et n est pas pu les supprimer . Petlab m a envoyé un mail pour me dire probleme avec votre pannier é'h pour le valider ; je ne l ai pas fait . ceci dit " montants on été prélévés par paypal pour plus de çà euros . Sur paypal pas d historique . impossible annuler cette commande . Sur PATLABCO PAS DE NO DE COMMANDE et pour cause j ai fait aucune inscription ;Aujourd hui je reçois le colis sans facture juste le nom des 3 produits . Aucune réference client . Je vais renvoyer le colis et voudrais etre rembourser mais comment puisque paypal n a rien en historique . Bizarre ce site je vais pas faire une bonne publicité et si les çà euros ne sont pas rembourser je vais porter plaintes contre ces pratiques . MARIE CHRISTINE

Do not i repeat do not buy anything from this company !!! The products total rip off ... They charge your card without even permission. And the 90 day money back is total bs. I have been back in fourth for two weeks trying to get a refund they stole from me ... Now im having to go threw bank cause there making excuse like its my fault . if i could drop a bomp it would be on this company !!!