PetLabCo.Reviews of thepetlabco.com

Petlab... As this seems to be the only time you respond when on trust pilot, once again I am sending details now. Order number 19528 Look into it and sort my refund out ASAP Products returned and received by your Northampton depot and signed for on the 10th of July Still no refund and you claim you cannot find my details.... I'm still getting advertisements to my email address?? And once again no phone call. I am in the process of getting PayPal involved now as I am at the end of my tether with you.

I placed my order on Aug. 1st and I have not received an email saying anything at all. I sent an email to get an update 3 days ago and again nothing. My money is out of my account, I can not talk to anyone and I put it on Reoccurring monthly. I will have to just file a fraud charge with my bank to get it stopped. I do not have time to play about my money.

The online ordering system required a person to review, after they’ve already placed their order, additional items to purchase. There were three in my keys and I had to cancel each one. At the end of that task I was unsure and it was not clear if the items were actually purchased. My cart reflected zero in the cart and when I clicked on the card it said no items purchased. I went back and did it again and eventually found out that I had purchased both Times. When I went to customer service, to try to talk to someone, I got the robot voice recognition. It put me into a loop of repetitive questions of the same kind. Eventually, the order came through my email, and at the bottom there was a customer service number. I sat on the customer service phone line for over 45 minutes and there was still no human to talk to you.Now, the system has required me to purchase two repetitive orders that I will be billed twice every month. And there is no one returning my call or answering the phone at this establishment.

Charging me today for product that was canceled in June. Customer service is very hard to contact. Email that they give does not work.

DO NOT ORDER FROM THIS COMPANY! I tried their tear stain product it seemed to help a little. I ordered another bottle and went on their auto program. The second bottle the tabs looked different and my dog didn’t like at all. They charged my credit card for the auto subscription but no product I tried to call several times but no one would answer, I emailed no response. I called my credit card company they credited my account but I had to cancel my card and get a new one! Total scam!

I made a purchase of the joint chews during the pandemic, understandably the shipment was delayed and the communication from the company was frequent and above and beyond, BUT once the product arrived I was disappointed, both in results and the company's service. I ordered a 2 month supply with a recurring subscription, before my dog could be on the supplement for 2 weeks, I was charged for another 2 month order...AND THEN 2 MORE on the SAME DAY!! I complained about being 1) charged for a subscription so soon (but understandable in the situation), and 2) being charged for 2 additional subscriptions on the same day?! No, this is an obvious mistake. The company was unreachable, but did send a mass email acknowledging the multiple charges, so I waited for my refunds, yes, my $100+ refunds during the pandemic. After 2 weeks of not receiving a refund I had to threaten a credit dispute before the money was refunded. Yes it was refunded (a month later), and I am grateful, but the customer service was unable to resolve any issue until the threat of a dispute was made. All that said, the Joint Support product has done nothing to help my 14 yr old dog. As far as I'm concerned the product is a fraud and the customer service is unable/unwilling to deal with issues. My advice is to stay far away from Pet Lab Co. products, and if your dog has joint issues, get some omega fish oil supplement! Again, I must say, this product was not purchased from Amazon by me, but I felt this review was important to share with any Pet Lab Co. prospective buyer.

My god if I could I would give you guys a -5 ( as in negative). Still don’t have my product. Ticked off.

I was hung up on 2 times after they said to read my email...it was simply a "welcome" but by then I did not want to be welcomed. I have written several times with no specific replies. Just cancel my order Annie