Lindsay
Unreliable reoccurring orders
I was charged for a reoccurring order that never shipped. After a month from that order confirmation and when the funds had been withdrawn I contacted Pet Lab they stated they'd expedite my order since it had not been processed yet. After 2 weeks I still had not received shipping confirmation. I called again and they still hadn't shipped out my order. I then canceled my reoccurring order and requested a refund. Refund took 2 weeks. I found a different brand for my dog since it's a daily supplement we give her and don't want to go long periods of time without.
Response from PetLabCo.Aug 20, 2020
Hello Lindsay, On behalf of Petlab Co., we are terribly sorry for the inconvenience of the subscription order. We absolutely pride ourselves on our commitment to excellent product & service. With that being said, we are absolutely hassle free in any event you do not wish to participate in our subscription/membership orders. There are a ton of benefits that come with our subscription orders and the modifications are completely flexible for you and your furry friends benefit. An agent will reach out to you to go over your account and discuss these details further. Respectfully, Petlab Co.