PetLabCo.Reviews of thepetlabco.com

THIS IS THE WORST COMPANY EVER. THEY NEVER END MY SUBSCRIPTION. I NOW HAVE 10 OF THESE JARS AND I CONTINUE TO RECEIVE MORE!..DO NOT SUBSCRIBE FROM THIS COMPANY. THEY TRY TO TAKE YOUR MONEY....

I bought 2 bottles of this. I gave them to her for 7 days. each & every day she threw up within a short time. Did not help her itch at all. Wasted money & made my baby so sick.

We use the dental additive for our 2 min Aussie girls. It has worked great. Saved us a lot of money on teath cleaning this year.

Twice in the last few months I have tried to order the dental formula. Your check out refused to accept my debit card and I checked multiple times and my husband did too. The number was correct. I called and left messages and asked for a call back. It never happened. I wanted to order 4 bottles at a time and you ignored me. If you do not care to return calls then people will give up on you. I know my debit card works and I use it daily and there is money in the bank account. I am shocked your did not care to call to resolve this issue. I found the formula on Amazon and ordered it and bingo it was here the next day and guess what they accepted my debit card number. If you would like to call me, call me after 4PM weekdays as I am a teacher. 713-256-4061

I was surprised that you responded so fast I did receive the refund and I also received the treats you sent Thank You It is so nice to find a company that cares about Customers Thanks Again Bill

This company took forever shipping out the product, then after a couple of weeks they auto billed and shipped more products to me. When I sent an email on August 27th at 8am telling them I didn't want anymore, they did not respond until after the shipment had already gone out. Then they replies saying; Tina Marie (Pet Lab) Aug 28, 2020, 3:10 AM PDT Hi Catherine,  Thanks for writing in, and I’m happy to help you with this.  I understand that you were not expecting this recurring order. Upon checking our records, it shows that you selected a subscription pack when you placed your first order of 2X ITCH RELIEF CHEW - RECURRING SUBSCRIPTION last July 27, 2020. Hence, an order will automatically be generated every month as part of the subscription promo. I can assure you that while we do offer subscription packages, these offers are clearly marked as subscriptions. But we totally understand your side of these things. As you know, our subscription plan is very flexible-- we designed this in a way that it can suit the needs of our customers with various preferences. I can change the frequency according to how you want it to be: 2, 3, 4 or 6 months interval. I can also adjust the next date for your auto-ship. Just let me know. Because the order is in transit, I'm sorry I could no longer stop this. Please decline the delivery so it would just be sent right back to us. Or if you miss it, please let us know so we can send a UPS prepaid return label for you. Once we have the confirmation of the returns, we'll go ahead and process a refund. Alternatively, we can offer you an immediate 30% refund should you wish to keep the product and share it with family or friends. Looking forward to your response. Best regards, Tina, Petlab Co. When I called in I told them I had sent an email prior to the order being shipped per the tracking information and they still refused to refund the full amount my money until I sent back the product. I will never order from them again. My order number was #1130413

Was not at all happy with the customer service

I have attempted to cancel my dental drops order over six times. They keep coming. I can’t get customer service on the phone and my emails remain unanswered. I want to send the unopened packages back and need labels! Very disappointing customer service!