PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Dec 29, 2025

Hi Gail, We're sorry to hear that your dog is no longer interested in here food. We would like to look into this further to learn more about your dog's experience. Someone from our Customer Experience team will reach out shortly to assist you. We appreciate your cooperation and patience. Best regards, PetLabCo.

Response from PetLabCo.Dec 24, 2025

Hi there, We appreciate you taking the time to share your experience. We're glad the ProBright Advanced works great for your dog. We're so sorry to hear about the damaged packaging and the spill during delivery. A member of our Customer Experience team will follow up with you directly to provide support and help resolve the issue. Kind regards, PetLabCo.

Response from PetLabCo.Dec 22, 2025

Hello Robert, We understand you’d like to cancel your subscription and respect your decision. If you have any feedback, we’d love to hear it. It helps us improve. Please know that you have the option to cancel your subscription through our customer portal. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Dec 15, 2025

Hi Jolynne, We’re very sorry for the confusion you have experienced. To clarify, customers are only enrolled in a subscription when the “Save more with a subscription” option is selected during checkout; we do not add subscriptions without consent. If you could provide your order ID, a member of our team would be happy to look into this for you and assist further. We’re here to help. All the best, PetLabCo.

Response from PetLabCo.Dec 15, 2025

Hello Blake, We're happy to hear that your delivery arrived on time and in good condition. Thank you for your positive feedback; we appreciate it! Best Regards, PetLabCo.

Response from PetLabCo.Dec 15, 2025

Hello Shannon, We're happy to hear that our product has made a positive your dog's breath. Thank you for letting us know about your positive experience! Best Regards, PetLabCo.

Response from PetLabCo.Dec 11, 2025

Hello Eileen, We appreciate your feedback! We’re definitely hoping to see even better results for your pet. If you have any questions or want guidance along the way, we’re happy to assist. Best Regards, PetLabCo.

Response from PetLabCo.Dec 10, 2025

Hello John, Thank you for your 4-star rating! We appreciate you taking the time to share your experience. If there’s anything we can do to make your next delivery even better, we’d love to hear from you. Best Regards, PetLabCo.