PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 20, 2025

Hello Debra, We’re very sorry to hear that your packages have been delivered outside of your business hours. While we don’t have direct control over courier delivery schedules, we recommend updating your shipping address to a residential address if possible. You may also reach out to your courier directly to help ensure future deliveries are made when someone is available to receive the package. In the meantime, our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you letting us know. Kind regards, PetLabCo.

Response from PetLabCo.Nov 20, 2025

Hello Constance, Thank you for sharing your feedback. We’re very sorry to hear that your experience with UniUni delivery hasn’t met your expectations. We completely understand how important timely and reliable delivery is. You may consider reporting this issue to your local courier for quicker resolution. We’ll also be sure to share your concerns with our logistics team as we continually review our shipping partners. In the meantime, our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you letting us know. Kind regards, PetLabCo.

Response from PetLabCo.Nov 16, 2025

Hello Mona, thank you for sharing your feedback. I’m so sorry to hear you’re having trouble opening the new Allergy & Immune jar — that can definitely be frustrating! We also appreciate you letting us know about the results you’re seeing with our product. Every pup is unique, and responses to ingredients can vary, so we’re here to help however we can. To help with the new packaging, our updated containers now come with a child-resistant safety lid, which opens a bit differently from our previous jars. Here’s how to open it: How to open the new jar: • Push the lid down firmly • While pushing down, twist the lid counterclockwise • The lid should pop open once the pressure is released We’ve also included a short video guide with step-by-step instructions to make this even easier. You can expect to receive a separate email from us. Best Regards, PetLabCo.

Response from PetLabCo.Nov 13, 2025

Hi Laura, Thanks so much for taking the time to share your feedback. We’re sorry to hear your order was left on the floor in front of your door. We’ll make sure to share this with our delivery partners to help improve future deliveries. If you have any concerns or if there’s anything we can assist you with, please don’t hesitate to reach out to us through the ‘Contact Us’ page on our website — we’re always happy to help! Warm regards, PetLabCo.

Response from PetLabCo.Nov 12, 2025

Hi Linda, We appreciate you bringing this to our attention. We're sorry to hear your package wasn't securely delivered. While we don’t have direct control over how deliveries are managed by our third-party couriers, we’ll make sure to share your feedback with our team so we can work on improving this process and help ensure your future orders are delivered more securely. Thank you for bringing this to our attention, and we truly appreciate your patience and understanding. If you have any concerns about your orders, we're here to help at [email protected]. Warm regards, PetLabCo.

Response from PetLabCo.Nov 12, 2025

Hi Sue, We're sorry to hear about the delivery issue and the condition of your package. We believe that one of our Customer Experience team members has already arranged a replacement with expedited shipping, and it shows that this has already been delivered. Thank you again for your feedback — it really helps us ensure a smoother experience moving forward. Please don’t hesitate to reach out at [email protected] if there’s anything else we can assist you with. All the best, PetLabCo.

Response from PetLabCo.Nov 12, 2025

Hi Beverley, We're sorry for the trouble, and we completely understand your concern about the split orders — we definitely don’t want Molly to miss out! We’d be happy to put together both her Probiotic Chews and Joint Care Chews into one combined order so they arrive together each month. A dedicated member of our customer care team will be reaching out to help you with this directly. We appreciate you hanging in there with us. Best regards, PetLabCo.

Response from PetLabCo.Nov 12, 2025

Hello Brandy, We’re so sorry to hear about your experience — we completely understand how that could be confusing. Before completing an order, customers can review whether they’ve selected a one-time purchase or a subscription option on the checkout page. That said, we truly appreciate your feedback, as it helps us continue improving clarity for our customers. We’d also love to take a closer look at your order and make this right. Please email us at [email protected] or contact our Customer Experience Team at +1-866-4-PETLAB (1-866-473-8522). Kind regards, PetLabCo. Best Regards, PetLabCo.