PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jun 29, 2025

Hi Crystal, Thanks for sharing your feedback. We’re so sorry you and your dog had this experience. How is your dog doing now? All dogs are unique, which means there have been instances where our product turned out not to be a good fit. We make sure to follow stringent quality measures to provide the best products for our best friends. We also strongly encourage those interested in our products who have concerns about the suitability of including a supplement into their pet’s routine, to check with their vet first. Someone from our team will reach out and help get this resolved for you ASAP. Thank you! Warm regards, PetLab Co.

Response from PetLabCo.Jun 26, 2025

Hi Rex, Thank you for your review! It might take up to 3 months of consistent use for supplements to show the best potential benefits. Each dog is different. Some dogs see the benefits within month 1, and some see the best results from months 2 and 3 onwards. So keep giving the supplement to your dog for a little bit longer to get all the benefits it can offer. 😊 All the best, PetLab Co.

Response from PetLabCo.Jun 25, 2025

Hi Robert, We're sorry to hear about this experience, and we completely understand your frustration. So we can take a closer look and make this right, could you please share your order ID with us? We’d love the chance to investigate what went wrong and ensure it’s properly addressed. Thank you for bringing this to our attention. Kind regards, PetLab Co.

Response from PetLabCo.Jun 22, 2025

Hi Jeffrey, We're sorry to hear your pup hasn't seen the expected results yet with the Probiotic Chew, and for any confusion with the ad you saw. We understand how frustrating it is when a product doesn't meet your expectations. We understand that each dog is special and unique, and their timelines for seeing the best potential benefits may vary. While some furry friends may notice changes as early as the first month, others may take a bit longer, typically around the second or third month. That's why we recommend giving our product a try for at least 3 months. If you wouldn't mind sharing the link to the ad with us, we would greatly appreciate it. We want to review it and make sure it doesn't cause any further confusion. Our goal is to provide clear and helpful information to our customers, and your feedback is valuable to us. Thank you for considering our product and for your understanding. Best regards, PetLab Co.

Response from PetLabCo.Jun 22, 2025

Hi Antonio, We are sorry to hear about the difficulties you have experienced in getting support. We understand how frustrating it can be when you need assistance and have to wait longer than expected. Please know that we are working diligently to respond to all inquiries as quickly as possible. Your patience and understanding during this time are greatly appreciated. We'd like to check on this for you. Kindly share with us your order details so that we get this resolved for your quickly. Thank you! Best regards, PetLab Co.

Response from PetLabCo.Jun 14, 2025

Hi Robert, We're sorry to hear your dog won't eat the Allergy & Immune chews. There are several pet parent-tested tricks you can try to encourage acceptance: Spread a small amount of xylitol-free peanut butter onto the chew. Wrap the chew in a piece of cheese or a slice of meat. Add plain yogurt as a topping. Crumble the chew into your dog's favorite food or mix it with chicken broth, wet, or dry food. Use positive reinforcement, such as praise or a treat, after your dog eats the chew. Try making it a game by tossing the chew like a treat. Always ensure any additions are safe for your dog's dietary needs and check for allergies or sensitivities. Some dogs are more sensitive to new tastes, and it can take a few tries to find the right approach. If your dog still refuses the chews, it may be due to individual taste preferences rather than product quality, as every dog is unique in what they enjoy. Best regards, PetLab Co.

Response from PetLabCo.Jun 14, 2025

Hi Mia, We truly appreciate your patience and feedback. We’re glad to hear that your dogs are open to the ProBright Advanced, and we hope you start seeing great results soon! Regarding your account activation and subscription management, we completely understand how frustrating that can be. Our goal is to make things as seamless as possible, and we sincerely apologize for any inconvenience. While our Customer Experience Team is always happy to assist, we recognize that direct account access is important for flexibility and convenience. If there’s anything we can do to speed up the process or provide clearer guidance, please don’t hesitate to reach out. We value your trust and are committed to improving your experience. Thank you for sharing your thoughts. We’re always looking for ways to do better! Best regards, PetLab Co.

Response from PetLabCo.Jun 13, 2025

Hi Alonzo, We're sorry to hear your dog had this experience. Expect to hear from us directly as we seek to understand your dog's experience better. Thank you for being our valued customer. Warm regards, PetLab Co.