PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Kathleen
After 30 days of use my pet has seen absolutely no improvement, in fact might even be worse than before. Very disappointed
Response from PetLabCo.May 21, 2026
Hi Kathleen, We're sorry to hear you and your pup have had this experience. We'd love the opportunity to look into this further. Can you please share your order number so we may locate your account and assist you? Regards, PetLabCo.®
David L.
Bought my dogs the supplement advertising stop itching and good gut health. Got pulled into yeh more you buy the bigger discount (which is good if your dog likes them) A cane Corso and old Tyme bull Both hated them. Probably don’t get piled into it save your money Shame they don’t fir a trial pack - and see why they don’t do money back Edit 1 If I was given them medication I understand that. I’m giving what should be probiotics. If they won’t eat them they won’t eat them. Enough said
Response from PetLabCo.May 19, 2026
Hi David, We are sorry to hear your dogs aren't fans of the chews yet. We know how frustrating it can be when our pups aren't excited about what we offer them. Here are some suggestions we have found successful when our dogs are being picky eaters. - Place a little peanut butter on the chew (Xylitol free) - Wrap the chew in a piece of cheese - Place a little bit of plain yogurt on the chew - Wrap the chew in a thin piece of their favorite meat - Place on their favorite food or treat When considering any of these suggestions, please keep in mind any allergies or sensitivities your dogs may have. In the meantime, we'd love to hear more from you. Can you please share your order number so we may locate your account and assist you further? Best regards, PetLabCo.®
Julie B.
I had canceled my subscription about 3 to 4 weeks ago. Why did I receive an order Friday? I have plenty of product on hand. I don't need to spend the money on the product that came Friday. Please help, Julie Brooks
Response from PetLabCo.May 18, 2026
Hi Julie, We are sorry to hear about your experience. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®
Kenneth E.
Throw shipment in the middle of my driveway. My driveway is up a hill that is covered by trees on both sides and has a sharp left hand turn at the top , she put the package in the middle of the driveway at the top of the sharp turn... If I would not have been at home, I would have came home up my driveway @ Normal speed . I would have ran over the shipment.....
Response from PetLabCo.May 19, 2026
Hi Kenneth, Thank you so much for sharing your experience with us. We are very sorry this happened. While the delivery is handled by the carrier, your feedback is very important to us. We will make sure the right person sees this. Regards, PetLabCo.®
Seth
Terrible terrible do not sign up for a reoccurring subscription. Their business model is to make it as hard as possible to cancel and customer support does not answer. Product is average at best. Do not shop here.
Response from PetLabCo.May 17, 2026
Hi Seth, we are sorry to hear about your experience and appreciate you sharing your feedback. In our investigation, it looks like you were able to cancel your subscription with our AI Agent, Zeeko, without any issue. We've sent you an email to follow up. We're always happy to help - we're available via phone, email, and chat. Best regards, PetLabCo.®
Curtis R.
Shipping the product far too often we cannot use it as fast as it ships.
Response from PetLabCo.May 16, 2026
Hi Curtis, thank you for taking the time to leave this feedback. We have sent you an email to further assist with this. We're always happy to help and are available via phone, email or chat. We hope to hear from you soon. Best regards, PetLabCo.®
Nancy V.
Don't want any more emails, texts
Response from PetLabCo.May 17, 2026
Hi Nancy, we appreciate your feedback. We will ensure your preferences are updated. We're here and happy to help should anything ever come up, we're available via phone, chat and email. Best regards, PetLabCo.®
Miriam G.
I made only 1.purchase for a gift. My card has been charged monthly for automatic reorders Not authorized. Do to the lack of address info.the paq.are left in other apartments. Please do not send anymore. I don't have any dogs.
Response from PetLabCo.May 15, 2026
Hi Miriam, We’re really sorry for the confusion caused. Please know that we never enroll customers into a subscription without their consent — customers are only placed on a subscription if the “Save more with a subscription” option is selected and not toggled off during checkout. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Regards, PetLabCo.®
