PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 1,950 reviews with 1 star · Clear filters
michael C.
Customer service was horrible. Plus I canceled me subscription due to my dog developing a rash from your product. Then I was charged and sent another order. This is absurd!!!
Response from PetLabCo.Oct 2, 2020
Hi Michael, We will give you another ring or you can kindly return our call and we will be happy to take care of this for you! Thank you, PetLab Co.
Eric B.
loved the products but subscriptions kept getting messed up and tired of calling to get it figured out.
Response from PetLabCo.Oct 1, 2020
Hi Eric, We'd love to chat with you about this. Kindly respond to our email request with your phone number so we can connect. Thank you, PetLab Co.
Jean B.
Horrible false advertising! I had ordered the anti itch chews and thought I had ordered extra of those. Turned out I ordered joint chews which I did NOT mean to order. I contacted Petlab within an hour or two and was told too bad order had already shipped. Only to get a notice a day and a half later that my order had JUST shipped?! I am returning all because it turns out the jar of anti itch chews would be used up in 10 days AND it could take 2-6 weeks to see results? Really?!! Horrible site I will never use again and tell my friends to stay away as well.
Response from PetLabCo.Sep 29, 2020
Hey Jean, We're so sorry to hear about your trouble getting in touch with us. One of our agents will be in contact soon to arrange a refund and help resolve this issue. Best, Petlab Co.
Anna C.
Very bad customer service. Initially the products were coming on time and correct amount then on the last shipment you guys sent me 2 tubs for $99 which should have been for 4. By the time I got the extra 2 I was very upset. I should not be chasing you ppl for my product.
Response from PetLabCo.Sep 29, 2020
Hi Anna, We're so sorry to hear about your troubles with our fulfillment and shipping. One of our agents will be in contact soon to help resolve your issue. Best, Petlab Co.
Linda F.
I have tried several times to cancel my auto subscription. I did not realize this was to happen or I never would have bought your product. I feel is a product has real merit, you do not need an auto subscription. Cancel any future orders now or I will have to file a grievance about the lack of customer service. Thank you. Linda Ferro
Response from PetLabCo.Sep 28, 2020
Hi Linda, We're sorry for the confusion in ordering! We are here to make sure that you are receiving our products under the proper guise and with the flexibility to update or cancel your subscription at any time. Our goal remains to provide the very best products, pricing and service for our PetLab family and will be sure to connect with you to discuss your options! Kind regards, PetLab Co.
Jean
I have had very good experiences withe all the products I have purchased for my pets. Especially like how well the dental water additive works. Very pleased with the fast shipments also. Great Company!
Response from PetLabCo.Nov 29, 2020
Hi Jean, Thanks a lot for this lovely message, we're so happy to hear that you're loving our product :) Thank you for giving us the chance to help Mitzi and Sasha, it's our pleasure to provide you the service and products you deserve.❤️ Best Wishes, Petlab Co.
Upset C.
Terrible experience. From not getting orders to being charged to much. My last commutation was that I would never recommend or use their company again. After using their dental formula my dogs breath never changed.DO NOT USE this company.
Response from PetLabCo.Nov 29, 2020
Hi, We strive to provide a world-class service and regret you experienced anything less. We do appreciate your review as it will help us in finding ways to improve our products and our services. Rest assured that we are working on improving our processes and services to better serve you in the future. Best Wishes, Petlab Co.
John T.
We couldn't tell that the Itch Relief did any good at all for our labradoodle.
Response from PetLabCo.Sep 22, 2020
Hi John, We're happy that we were able to provide you with your full refund. We hope your pup gets the relief she deserves! Warm regards, PetLab Co
