PetLabCo.Reviews of thepetlabco.com

It is impossible to actually talk to a live person and the online support is useless. I originally contacted customer support because I could not access my account online and had moved to another state. Despite having received monthly shipments for months, my email address did not take me to an account. I was finally able to locate a phone number off this email (which had been changed) and was told that shipments had been cancelled as I requested. Nice if they would have told me. I still have no idea what email is actually associated with my account. I like the product but will find something else that is less hassle.

I gave this to my dog for itch relief and it actually made my dog worse. I called to return and a get a refund. The customer service rep said I couldn't get a refund because they can only refund unopened packages. I told her that made no sense to me. There is a 30 day guarantee and how do you know if it works without opening the package? She said she understood my concern and asked me let her look at something. A few seconds later she said my 30 day guarantee was up yesterday, which turned out to be true, so I can not get a refund. I understand I called too late, but what's up with the open package situation? Just writing this to give you a heads up.

*****####****BUYER BEWARE****"####****Signed up to try the joint vitamins because my dog is 15 and is starting to have trouble standing. Opened the vitamins and tried to give her one and she spit it out and would not touch it.. I tried multiples ways over the next couple of days from putting it in cheese to raw meat and anything the vitamin touched she will not eat. I went as far as to ground it up in her food and she refused to eat that bowl of food. I contacted customer service where I was told they canceled the subscription but they would not take back the 27 that she wouldn't take or refund anything back to me. Sad to see that customer service and standing behind your product is just does not exist anymore. Disappointing to say the least... We train dogs though and know a ton of people that I will make sure knows how shady their "product and honor" goes

I contacted your company to have the auto refill started back up and I have not received it. It has been several months and this isn’t helping my animals oral hygiene.

This is a scam. You cannot return anything. They tell you to go to their websites but EVERYONE of them say we cannot find that website. When you call the phone numbers they give you Verizon says that phone number is not available. DONT BUY ANYTHING!

Again bad problems with this company. I thought I was done with them but they have sent me something and charge me for it and I did not approve it. I have tried all day long to get a hold of them to have that canceled and no avail. I highly recommend not using this company! You will be spending a lot of time on the phone trying to correct their problems.

My communication, or rather lack of, with Pet Lab has been terrible. You have sent me more shipments than originally requested and this month you sent me 2 (!!) in the same week; which, by the way, I had "returned to sender," when I requested on your website to not have delivered until December. I've also cancelled my subscription. I'll find another source for my pets' joint supplement needs.

Have been using it in my dogs water for over two weeks now and there is no difference in the build up on their teeth nor to the bad breath of one of my dogs. Was a total waste of money and it is not cheap.