PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Dec 23, 2020

Hello Crystal, We are sorry to see your negative feelings toward our responsiveness. We have reviewed your account and it appears that we do not have a complete phone number for contact. Please provide us with your email or order number or In the event you wish to reach us, our Customer Support team can be reached 24/7 at [email protected]. We would love to look into this matter further for you and see how we can resolve any misunderstandings. Respectfully, Petlab Co.

Response from PetLabCo.Dec 21, 2020

Hello Trina King, We are so sorry to hear that your experience with our joint care chews has not been successful.One of our Customer Support agents will be reaching out to you to further discuss your concerns. Respectfully, Petlab Co

Response from PetLabCo.Dec 18, 2020

Hello, We sincerely apologize for you feeling as though the service you received has been anything less than excellent.We work diligently on our Customer Service being nothing less than excellent so it is regrettable on our behalf to have you feeling otherwise.We will absolutely take the time to look into the matter further and a member from our Team will be reaching out soon. Our sincerest apologies for the inconvenience this has caused you. Respectfully, Petlab Co.

Response from PetLabCo.Dec 17, 2020

Hi Ann, We're sorry you have not found the customer services team to your standard. We strive to provide a world-class service and regret you experienced anything less. We do appreciate your review as it will help us in finding ways to improve our products and our services. Rest assured that we are working on improving our processes and services to better serve you in the future. Best Wishes, Petlab Co.

Response from PetLabCo.Dec 16, 2020

Hi Lawrence, We're sorry you have not found our product to your standard. We recognize that there are similar products on the market and that we don't have control over how much other companies charge for their products. We offer premium products, packaging, and great customer service. We hope that you find the product you want and your pup gets what they need to stay happy. Rest assured that we are constantly working on improving our products and services to better serve you in the future. Best Wishes, Petlab Co.

Response from PetLabCo.Dec 15, 2020

Hi Pat, We do apologise to hear about your beloved pet being put to sleep. Thank you for making Petlab a part of your beloved pet's life. Sending virtual hugs your way! ❤️ Our deepest apologies for the inconvenience caused. We'll make sure to get this taken care of right away for you! A representative will be reaching out shortly. Best Wishes, Petlab Co.

Response from PetLabCo.Dec 13, 2020

Hi Courtney, Thanks for your review. We strive to include the highest quality ingredients when formulating our products. There have been no reports of any harmful effects to internal organs resulting from the consumption of water with Dental Formula as directed. However, pet parents should consult their veterinarians if they have any questions regarding their pets possible health issues. All the best, Petlab Co.

Response from PetLabCo.Dec 13, 2020

Hi Mary, We strive to provide a world-class customer service and regret you experienced anything less. We do appreciate your review as it will help us in finding ways to improve our products and our services. Rest assured that we are working on improving our processes and services to better serve you in the future. Best Wishes, Petlab Co.