We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
PetLabCo, thepetlabco.com
Website
thepetlabco.com
Category
Pet Stores
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Although I am on a monthly subscription and get charged monthly, I only receive the joint chews once every 3 months or so. We have to buy another company's joint chews to make sure we have glucosamine for our dog when the Pet Lab order does not show up...
Response from PetLabCo.Apr 6, 2021
Hello Tom,
On behalf of Petlab Co., we would like to apologize for any uncertainty you may have regarding your purchase. Our team is dedicated to providing outstanding customer service. Petlab would like to assure you that we will look into this matter swiftly. A member from our Customer support team will reach out to you immediately. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve any concerns.
Respectfully, Petlab Co.
SA
Sami
Great Product horrible business ethics!
Has put a once time order on automatic renewal. I did NOT subscribe nor did I want to. This is the 2nd time this has happened to me with this company! This is a scam as far as I am concerned!!!
Response from PetLabCo.Apr 5, 2021
Hello Sami,
On behalf of Petlab Co., we are terribly sorry for the inconvenience of the subscription order. We absolutely pride ourselves on our commitment to excellent product and service. With that being said, we are absolutely hassle free in any event you do not wish to participate in our subscription/membership orders. Please provide us with your order number and best contact information and an agent will reach out to you.
Respectfully, Petlab Co.
JA
james
Don't Subscribe! You can't get out!
Canceled my subscription and was billed the next month for my "order"! The web site is deliberately difficult to navigate and no one is available to talk. They are like the mafia; you can cancel but they will bill you anyway.
Response from PetLabCo.Apr 1, 2021
Hi James,
On behalf of Petlab Co., we are terribly sorry for the inconvenience of the subscription order. We absolutely pride ourselves on our commitment to excellent product and service. With that being said, we are absolutely hassle free in any event you do not wish to participate in our subscription/membership orders. Please provide us with your best contact number or email and An agent will reach out to you to go over your account and have this resolved.
Respectfully, Petlab Co.
SM
Samuel M.
bad product
I ordered your product and got really good results from it. Before I ran out, I ordered more and upon opening it up, realized it was the wrong item. Same kind of bottle, but different product. My dog ate this kind 2 days in a row and shortly after eating, she puked it all back up and refused to eat it on day 3. I sent an email to customer service and did not receive a response for the first 2 emails. On the 3rd email, I got a response and the lady said that the old formula had been sent to me by mistake and would send out a another batch of the new formula. When I got it, was still labeled as "canine" on the outside of the container. My dog still refused to eat this type. It only took 2 emails this time to get a response. The same lady apologized and said it was picked wrong off the shelf and that she would get the correct product sent out to me. When it came the 3rd time wrong, I canceled my subscription that I was being charged monthly for and told them I was going to send their product back. Myself and my dog were happy with the first batch that said "essentials" but the next 3 that came to me wrong as "canine" she refused to eat after puking twice. Not very good service if you screw it up 3 times in a row and know that you are screwing it up by the emails that are going back and forth. Would think you would take a little caution to make sure it was the right product that was going out the door.
Response from PetLabCo.Mar 15, 2021
Hi Samuel,
Thanks for leaving us a review. First of all, we want to thank you for giving our product a try. We've worked our hardest to make our products the best they can be, but we also understand that they don't always have the desired effect for everyone. We hope that you find the product you want and your pup gets what they need to stay happy. Rest assured that we're constantly working on improving our products and services to better serve you in the future.
Best Wishes,
Petlab Co.
SN
Shanine N.
You guy’s took my money from my account…
You guy’s took my money from my account then returned it then changed me again. I have been trying to reach y’all but not in service and stopped the delivery but didn’t returned my money 🤨🤬
Response from PetLabCo.Mar 2, 2021
On behalf of Petlab Co., we would like to apologize for any uncertainty you may have regarding your purchase. Our team is dedicated to providing outstanding customer service. Petlab would like to assure you that we will look into this matter swiftly. A member from our Customer support team will reach out to you. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve this issue.
Respectfully, Petlab Co.
JW
Jori W.
Not worth it!
I tried the joint care for our 12-year old dog with arthritis. The website said it could take 1-2 weeks to show improvement. After a month there was no improvement. I bought two containers, so I asked to return one. Customer service then said it would take 2-3 months to show improvement. Ha! Nope.
I returned the product a month ago (tracking shows they received it) and have still not received a refund.
Update 2/26: After I reached out to Petlab, I provided them with the tracking number they had generated for me, I finally got my refund.
TL;DR: It doesn't work. Customer service is prompt until you ask for your money back. When they do finally refund you, they're prompt to ask you to update your TrustPilot review.
Update 4/21/21: Petlab asked TrustPilot to remove my review claiming I didn't have a "genuine experience" with them. Who would make this up? Petlab is a shady, shady company with questionable ethics.
Response from PetLabCo.Feb 19, 2021
Hello,
We sincerely apologize for any mishap with your most recent order. We will review your account and an agent from our Customer Support team will be contacting you shortly.
Respectfully Petlab Co.
Hi Jori,
I am happy to hear that we were able to resolve your issue. With that being said: we rely on customer feedback; we sometimes ask that you would be willing to update your review based on the resolution as sometimes there is a misunderstanding. Thanks for the feedback.
Respectfully,
PetlabCo
TH
Timothy H.
it's more Snake oil
it's more Snake oil. If they don't work! just keep giving them for another month or two till they do. No scientific data on the effects,none this is just snake oil do not buy it.my dog will not eat the liquid squirt it onto his food so there's a bottle wasted and so far after two months they still stink they do not work do not be fooled.
What herbal supplements do you take to get rid of your dandruff and your Bo!
pet lab responded well with canceling my orders and returning my money the company was fine if you want to supplements be my guest.I was asked to update my review so I gave him five stars instead of the one that I originally gave them I hope that makes pet lab very happy and the rest you people too keep on giving good reviews whether the stuff works or not.
Response from PetLabCo.Feb 11, 2021
Hi Tim,
All of our premium pet supplements are formulated and manufactured in the U.S. in GMP certified, FDA registered facilities. Our ingredients undergo rigorous third-party laboratory testing for highest quality standards. We ship every product from our warehouse in Denver, Colorado. We know how much our customers care about their pets and giving them quality supplements.
Our deepest apologies that you did not see the desired effects you were hoping to achieve. We respect that each is unique and has different physiological needs. There are some options we can discuss as well in regard to getting you the desired changes you were hoping for.
Respectfully,
PetlabCo
Hi Tim,
On behalf of Petlab Co., we would like to apologize for any uncertainty you may have regarding your purchase. Our team is dedicated to providing outstanding customer service. I am happy to hear that we were able to resolve your issue. With that being said: we rely on customer feedback; we sometimes ask that you would be willing to update your review based on the resolution as sometimes there is a misunderstanding. Thanks for the feedback.
Respectfully,
PetlabCo
RD
Robert D.
Tried the Dental Formula on our Golden
Tried the Dental Formula on our Golden. Directions for use are NOT clear and you can easily give your dog too much. 1 Tsp per 8 OZ of water is all they say. If they just added ONE WORD it would have made a big difference! "DAILY" Now, they assured me after a few days of use that giving him too much was not harmful. I went back to 1tsp in 8oz of water DAILY for a couple days but then Brody began to throw up blood. Naturally it was Sunday so we had to go to Emergency clinic. Nearly $800.00 later he was diagnosed with a mild case of HGE (Hemorragic Gastro Enteritis) which can be deadly. The dental formula was the only new thing introduced into his diet. Can't prove it, but we suspect we got a bad batch of the formula. Petlab reimbursed us for our formula purchase but not the Vet bill. I gave them the batch numbers. I would be more willing to give them a better review if they had simply said that they would pay our vet bill if they found the batch to be tainted somehow. They didn't. We're elated that Brody is ok but the $800 really stung!
Response from PetLabCo.Feb 11, 2021
Hi Robert,
On behalf of Petlab Co., we would like to apologize for any uncertainty you may have regarding your purchase. Our team is dedicated to providing outstanding products and customer service. Petlab would like to assure you that we looked into this matter.
Here’s the full list of ingredients in our Dog Dental Formula: Purified Water, Stabilized Chlorine Dioxide, Sodium Bicarbonate, Potassium Sorbate, Sodium Benzoate, Tetrasodium EDTA, Methyl Paraben.
All of our premium pet supplements are formulated and manufactured in the U.S. in GMP certified, FDA registered facilities. Our ingredients undergo rigorous third-party laboratory testing for highest quality standards.
We respect that each dog is unique and has different physiological needs. We are very happy to hear Brody is doing better.
Respectfully, PetlabCo
